Guest Engagement & Experience Assist in welcoming guests and introducing them to the resort’s activity options. Provide information on schedules, locations, and activity guidelines. Engage guests of all ages during activities to ensure an enjoyable experience. Activity Coordination Support the setup, facilitation, and teardown of all activities (e.g., nature walks, indoor/outdoor games, cultural programs, adventure activities). Follow daily activity schedules and ensure timely execution. Assist in managing equipment, materials, and activity spaces. Safety & Compliance Ensure all safety protocols are followed during activities. Monitor guests during sessions and provide assistance when needed. Report any hazards, safety issues, or incidents immediately to the Activity Manager. Cultural & Nature Experiences Share basic information about Gir Forest, local wildlife, environment, and culture (training will be provided). Support naturalists and guides during safari briefings, trail walks, or special events. Coordination & Communication Work closely with the Activity Manager, Front Office, and F&B teams to streamline guest experience. Maintain activity attendance records and feedback forms. Communicate guest preferences, suggestions, or concerns promptly. Resort Standards & Professionalism Uphold The Fern brand standards in hospitality, behaviour, grooming, and service delivery. Maintain cleanliness and organisation of activity areas. Assist during resort events, festivals, and special celebrations. Job Types: Full-time, Permanent Pay: ₹12,727.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Education: Bachelor's (Preferred) Work Location: In person
Key ResponsibilitiesGuest Room Cleaning & Maintenance Clean, sanitize, and prepare guest rooms according to housekeeping standards. Make beds, change linens, replenish amenities, and restock supplies. Inspect room condition and report any maintenance issues immediately. Ensure prompt completion of room assignments within shift timelines. Guest Interaction & Service Greet guests courteously and assist with basic queries. Respond to guest requests for additional amenities or cleaning services promptly. Maintain confidentiality and respect guest privacy at all times. Inventory & Supplies Manage housekeeping trolleys and ensure they are fully stocked. Use cleaning materials and equipment efficiently and safely. Report shortages of linen, amenities, or cleaning supplies to the supervisor. Safety & Hygiene Follow all safety and sanitation protocols as per resort standards. Handle chemicals responsibly and comply with Material Safety Data Sheet (MSDS) guidelines. Report any unsafe conditions, hazards, or accidents immediately. Operational Support Assist with laundry operations when required. Participate in deep cleaning schedules, festival cleaning, and special housekeeping projects. Coordinate with Front Office for room status updates. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Key ResponsibilitiesGuest Service & Dining Experience Greet guests warmly and escort them to tables when required. Present menus, take food and beverage orders accurately, and serve them efficiently. Provide knowledgeable recommendations on menu items and beverages. Ensure guest satisfaction by attending to special requests and addressing concerns. Service Operations Prepare tables by setting up linens, cutlery, glassware, and condiments. Follow proper sequence of service and F&B operating standards. Clear tables promptly and reset for the next guests. Assist in buffet setup, replenishment, and maintenance during service hours. Room Service Take room service orders politely and deliver them within standard timelines. Ensure trays and trolleys are set correctly and remove them after service completion. Hygiene, Safety & Cleanliness Maintain cleanliness of the restaurant, service stations, and equipment. Follow food hygiene and safety standards as per resort guidelines. Handle glassware, cutlery, and service equipment carefully to prevent breakage. Team Coordination Coordinate with kitchen staff for timely order execution. Communicate guest preferences or feedback to supervisors. Support during banquets, events, and special resort functions. Billing & Records Prepare and present bills to guests when assigned. Handle payments (cash/card/room charge) as per procedures. Update order entries accurately in the POS system. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person