Guest Experience Manager

Job Description

Location: Kolkata | Employment Type: Full-Time | Start Date: Immediate About Syona: Syona is not just a café — it’s a curated space for calm conversations, community bonding, and creative exploration. With elements of books, music, painting, mindfulness, and mental wellness, Syona is a unique lifestyle café designed to help people unwind and reconnect with themselves and others. Role Overview: We are looking for a passionate, people-first Guest Experience Manager to be the face and energy of Syona. This is a leadership role for someone who thrives in a warm, engaging atmosphere and can manage all on-floor activities, ensure delightful guest experiences, and supervise smooth day-to-day operations. 💼 Responsibilities: Be the primary point of contact for all guests, ensuring a warm, personalized welcome and consistent high-quality service. Oversee daily operations of the café floor including guest seating, ambiance management, music, event setup, and cleanliness. Coordinate with kitchen, service, and support staff to ensure seamless service and guest satisfaction. Curate and manage guest experiences — from music sessions to book readings or art corners — aligning with Syona’s brand of soulful engagement. Handle basic administrative tasks such as daily reports, bookings, POS tracking, and supplies coordination. Manage guest feedback with empathy and professionalism to continuously improve the space. Ensure the café maintains its serene, creative, and inclusive atmosphere at all times. Support social media moments by coordinating content-worthy interactions and helping the media team capture real experiences. ✅ Requirements: Prior experience in hospitality, café/lounge management, or customer-facing lifestyle brands. A warm, approachable, and positive personality with excellent communication skills. Strong multitasking ability with an eye for detail — from table layout to playlist mood. Leadership and team coordination skills — able to manage all on-ground staff smoothly. Passionate about community spaces, creative experiences, and mental wellness. Willingness to occasionally work evenings or weekends during events or busy hours. ✨ What You’ll Love: A calm, beautiful work environment where mental wellness and meaningful interaction matter. Creative freedom to shape experiences, host unique events, and build a soulful community space. Opportunity to grow with a fast-evolving lifestyle brand that blends purpose with hospitality. Show more Show less