Guest Experience & Cafe Manager

Job Description

Location: Kolkata Type: Full-Time Industry: Lifestyle Café / Hospitality / Wellness About Us Syona Experience Café is more than just a café — it's a sanctuary of calm, creativity, and community. Designed to inspire mindfulness, expression, and connection, Syona offers a unique experiential space featuring books, art, soulful music, and a serene ambiance. About the Role As Café Experience and Operations Manager, you’ll lead the entire on-ground experience at Syona. You’ll manage daily operations, ensure exceptional guest service, coordinate the kitchen and floor staff, and co-create a vibrant, wellness-driven space. This role is ideal for someone who values aesthetics, hospitality, and conscious leadership — someone who finds joy in making people feel truly welcome. Key ResponsibilitiesGuest Experience & Engagement Create a warm, personalized, and memorable guest experience. Oversee the overall ambiance, music, seating, and in-café activities. Engage with guests and build a community-focused, high-retention environment. Café Operations & Service Management Supervise the team to ensure seamless kitchen-floor coordination. Maintain standards for hygiene, food presentation, and service quality. Monitor inventory, vendor coordination, and supply tracking. Internal Events & Promotion Curate in-café events like book readings, live art, or wellness corners. Collaborate with branding/social media teams to create engaging content. Track operations, plan shifts, and generate basic daily reports. You Might Be a Great Fit If: You have 2+ years of experience in hospitality, café, or lifestyle brand operations. You’re a strong communicator with a people-first attitude. You value mindfulness, culture, and creative guest engagement. You’re comfortable multitasking across kitchen, floor, and team coordination. You enjoy working in environments that feel purposeful and serene. What We Offer A peaceful, creative, and beautifully designed work environment. A mission-driven brand with a focus on wellness and real-life connection. The opportunity to shape a unique guest experience and lead a passionate team. Show more Show less