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Naukri Hospitality Jobs
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Guest Experience Manager

Guest Experience Manager

Naukri Hospitality Jobs

5 - 10 years

|

7 - 10 Lacs

Posted:22 hours ago| Platform:

Apply

Skills Required

guest relations front office front office operations hotel management resort front office management guest handling hospitality management restaurant management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Guest Experience Manager to join our team at Fairmont, with 5-12 years of experience in the hospitality industry.

Roles and Responsibility

Develop and implement guest experience strategies to enhance customer satisfaction.
Manage front desk operations, including handling guest complaints and feedback.
Collaborate with other departments to ensure seamless guest experiences.
Analyze guest feedback and suggest improvements.
Train staff on providing exceptional customer service.
Monitor and maintain high standards of quality and service.

Job Requirements

Proven experience in guest experience management or a related field.
Strong knowledge of hotel operations and customer service principles.
Excellent communication and problem-solving skills.
Ability to work effectively in a fast-paced environment.
Strong analytical and leadership skills.
Familiarity with guest relationship management software.

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