Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Lead and guide Butler team to provide best service to guestEnsure strong leadership practices to actualize an individualized approach to motivation and recognition processesTransfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.Manages and supervises tasks of the department to ensure guests receive prompt, cordial attention and personal recognitionEnsures guests receive the experience as detailed in SOPs, quality standards and aims to achieve the scores and goals set by managementImplements departmental strategies and action plans in accordance with the hotel’s strategic and sales plansAccountable to drive and create action plans of Butlers’ performance in audits and KPIsConducts comprehensive monthly departmental meetings to include a review of procedures and eventsPlans operational procedures and organizes recruitmentPlans the budget and the yearly revenue targetConducts statistical, performance and forecast reportsPractices up-selling of the hotel products and facilities.Proactively handles any arising guest issues, coordinates and manages communication between guests and staff and follows up to ensure complete service recoveryDirects work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations.Schedules weekly department shift according to occupancy, VIPs, training plans. Organizes leaves of absence and follow up on forms.Works on improvements on the quality of product and servicesProvides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations.Analyzes guest feedback and provide strategic direction to continuously improve overall rating Qualifications University DegreeAt least 5 years of experience in a managerial role.Extensive knowledge of Butler Program Additional Information Oral and written fluency in English
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Lead and supervise the stewarding team, ensuring smooth operations in the kitchen and back-of-house areas. Maintain high standards of cleanliness and hygiene, following health and safety regulations. Oversee the proper handling, washing, and storage of kitchen equipment, dishes, and utensils. Ensure that all waste and recyclables are disposed of properly and efficiently. Conduct regular inspections to ensure cleanliness and compliance with health and safety standards. Train and develop the stewarding team, fostering a culture of teamwork, accountability, and excellence. Manage the night shift cleaning schedules and ensure all tasks are completed to the highest standard. Collaborate with other departments, including the culinary team, to support efficient kitchen operations. Report maintenance or safety issues promptly to the relevant departments. Assist in inventory management and stock control of cleaning supplies. Qualifications Previous experience in a similar role within a hotel or hospitality environment. Strong leadership and team management skills, with experience leading a team in a fast-paced environment. Knowledge of health, safety, and hygiene regulations in a kitchen environment. Ability to work independently during the night shift with excellent time management and organizational skills. Good communication skills and the ability to work well with different departments. Ability to handle physical tasks, including lifting and standing for long periods. A positive attitude and commitment to maintaining high standards of cleanliness and efficiency. Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP’s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Qualifications Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage. Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Cleans and maintains areas of responsibility according to set standards and procedures. Replenish guest supplies. Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals. Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely. Communicate all necessary information such a, sick guest, pet in-house and others. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator. Ensure guests requests are promptly and courteously met Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness and repair Maintain a section room report as well as a daily productivity report Attend daily briefings with supervisor and takes on daily assigned tasks Reports lost and found articles to the security office immediately Handle guest complaints, reporting them to Supervisor immediately Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Comply with hotel’s health, safety and hygiene policy Adhere to personnel grooming and hygiene standards Attend meetings and training sessions as required Carries out additional duties assigned by his/her Supervisors. Carry out valet services when required (e.g. delivery of linen, processing laundry orders) Fully understands the difference in guest levels (VIPs) and Room Categories Ensure all OH&S legislation, policies and procedures are adhered to Be familiar with property safety, first aid and fire and emergency procedures Log security incidents and accidents in accordance with hotel requirements Qualifications Minimum 1 year of experience preferably in luxury hotel Post-Secondary Education Or Relevant Qualifications In Hotel Management Additional Information Oral and written fluency in English Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities Sales & Marketing Planning: Plan & prepare forecasts on a timely basis for review. Plan & prepare monthly reports, forecasts and other relevant reports. Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget. People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events. Assist in the development of occupancy forecasts for the annual budget. Operational Management Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking. Give discounts and corporate rates, as per the company’s policy. Supervise and delegate work to reservation associate Ensure that all reservations are recorded as per standard procedures. Handle additional responsibilities as and when delegated by the Management. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples’ ideas. Replacement And Temporary Mission Be ready and responsible for any job, which may be assigned by the Management. Qualifications Minimum 1 year of social event experience with similar capacity to 5-star hotels. Good communication and customer contact skills Post-Secondary Education Or Relevant Qualifications For Reservation. Additional Information Strong interpersonal and problem solving abilities Opera Experienced Fluency in English, additional languages are a plus. Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Ensure that the bar is set according to standards and procedures Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature Creation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue. Qualifications To be successful in this role you’ll need: A strong knowledge & demonstrable experience of mixology Excellent creativity paired with great communication skills The passion and desire to constantly think of new ways to excite and entertain your guest. Minimum 1 year of relevant experience in a similar position Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Lead and guide Butler team to provide best service to guest Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet. Manages and supervises tasks of the department to ensure guests receive prompt, cordial attention and personal recognition Ensures guests receive the experience as detailed in SOPs, quality standards and aims to achieve the scores and goals set by management Implements departmental strategies and action plans in accordance with the hotel’s strategic and sales plans Accountable to drive and create action plans of Butlers’ performance in audits and KPIs Conducts comprehensive monthly departmental meetings to include a review of procedures and events Plans operational procedures and organizes recruitment Plans the budget and the yearly revenue target Conducts statistical, performance and forecast reports Practices up-selling of the hotel products and facilities. Proactively handles any arising guest issues, coordinates and manages communication between guests and staff and follows up to ensure complete service recovery Directs work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations. Schedules weekly department shift according to occupancy, VIPs, training plans. Organizes leaves of absence and follow up on forms. Works on improvements on the quality of product and services Provides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations. Analyzes guest feedback and provide strategic direction to continuously improve overall rating Qualifications University Degree At least 5 years of experience in a managerial role. Extensive knowledge of Butler Program Additional Information Oral and written fluency in English Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description The Fitness & Wellness Instructor is responsible for the oversight of the fitness, training, group training areas & all spa operations. This includes leadership of spa teams, supporting the overall spa, pool and fitness operation, quality and guest experience as well as team motivation is a key component to managing and overseeing the daily operations. This position must ensure colleague satisfaction, guest satisfaction, financial success, health & safety and environmental stewardship. Qualifications University Degree Sports & Physical Education A personal trainer certification through a nationally recognised agency / organisation CPR – Basic Rescuer. At least 2 years’ experience in a similar position Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Assist guests with their choice of wine and beverage pairing to complement menu selection and take the appropriate orders Up-sell and promote food and beverage offers at every available opportunity Organize, supervise and assist with the service of beverages Attend daily F&B meetings and monthly staff meetings to discuss wine updates Ensure correct handling, storage and cleaning of all liquor service equipment Ensure that a tight control is kept on all stock used Maintain par levels for wine stock, supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. Ensure wine orders are received correctly, properly stored/recorded and kept secured. Inspect quality of opened wine in F&B Outlets regularly Check wine storage areas for proper supplies, organization and cleanliness. Rectify any cleanliness/organization deficiencies Work with suppliers and purchasing department to obtain best priced products Work with Culinary team and Restaurant Manager on menu promotion and wine pairing selection base on menu offerings and guests’ feedback to suit different outlets Develop and conduct all wine-related staff training programs Liaise and coordinate with wine purveyors for wine updates, training and promotions Maintain an updated Wine List. Develop budget plan, monitor and present a clear Sales Mix Record Work on special projects to strengthen the Hotel’s position as a market leader in wine Be aware of and comply with Licensing Laws Qualifications Minimum 1 year of experience preferably in luxury hotel Hotel Management Degree and Bartending course Additional Information Oral and written fluency in English Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Prepare, monitor, and analyse consumption report on power, water, steam, and gas. To coordinate with the outside agencies or vendors for repair and maintenance work. To check the quality of engineering goods procured by the organisation. Ensure that maintenance & repairs performed by contractors are executed in accordance with agreed health and safety policy, contracts, fees or charges. Daily coordination of the technical services department in his/her area of responsibility. Ensure that the team has been trained for all safety provisions. Advise on the duty roster for his/her area of responsibility. Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies General knowledge of Mechanical, Electrical, Plumbing, Kitchen and other trades. Provide supervision and leadership to colleagues within his/her area of the Technical Services Department. Monitor planned and unplanned maintenance programs for the various systems such as: air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, vertical transportation, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage etc. Able to represent engineering department on HOD meeting during the absence of Chief engineer. Co-ordinate/inform other departments with regards to inconvenience, noise and duration of maintenance works Able to take decisions in order to ensure successful operation. Liaise with suppliers and contractors to obtain correct supplies and ensure proper implementation of contracts. Be proficient and efficient in all aspects of area of expertise and adopt a pro-active approach to problem solving. Qualifications Technical Diploma or Degree in Mechanical or Electrical field. Previous experince on the same role is preffred. Additional Information Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Show more Show less
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description General Duties Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. Keep all information updated by being aware of everything that is happening in the resort in all sections. Assist with training of other departments whenever it is necessary. To perform any other duty as directed by superior General Responsibilities Maintain high score on guest satisfaction at all time. Responsible for the elaboration and implementation of standards related to SOP and LQA. Schedule and regularly conducts routine inspections of areas under his control. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Hotel safety and security Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment) Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain Qualifications Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Knowledge & Ability- To have thorough knowledge of all SOP’s and P&P’s for Food and Beverage Service department To have thorough knowledge of local rules and regulations To have advance knowledge Accor Online Platforms To have extensive knowledge of hospitality sector, especially upper luxury segment To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards, Good written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgement with difficult guests Understanding and ability to work in a multi-cultural environment Operations- Perform opening/closing side duties as assigned and set all tables according to standards and procedures. Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per workstation assigned prior to the start of operation. Greet all patrons warmly upon arrival at the door and escort them to the table. Ensure that all food & beverage are served according to service standard. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature. Try to remember individual patron’s names and their preferences to extend a personalized service. Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Thank all patrons for patronizing the outlet upon their departure Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Report any complaints, incidents or other irregularities to management Assist other Food & Beverage outlets with their operations during peak times or when required Qualifications Minimum One Year of experience on the same role. Hotel Management Degree Holder Additional Information Oral and written fluency in English Show more Show less
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property. Collaborate with department heads to identify training needs and design customized learning solutions. Creation of training materials, presentations, and e-learning modules. Coordinate and schedule training sessions, workshops, and seminars. Monitor training effectiveness and provide recommendations for improvement. Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs. Support employees with continuous development plans and career progression. Maintain and update training records, ensuring compliance with industry standards. Keep abreast of industry trends, best practices, and new training techniques. Qualifications Proven experience in Learning & Development, preferably within the hospitality industry. Strong understanding of adult learning principles and instructional design methods. Excellent presentation, communication, and interpersonal skills. Ability to multitask, work under pressure, and meet deadlines. Proficiency in MS Office Strong organizational and problem-solving abilities. Proficient with hospitality industry standards and regulations. Show more Show less
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands’ leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value. Specific Duties And Responsibilities Champions the company’s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels. Leads high-level executive discussions, providing insight and direction on financial performance, operational challenges and strategic opportunities. Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations. Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets. Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management, leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm. Oversees financial planning and analysis, collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports. Leads talent development and performance management, addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement. Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market. Implements proactive guest experience strategies, resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty. Maintains a strong, transparent relationship with Hotel Owners, ensuring alignment on goals and consistently delivering expectations.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) – daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report – ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests’ arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Qualifications Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP’s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Qualifications Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include: Organize the daily operations of the Food & Beverage team Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar. Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations Communicate feedback and key information to the Food & Beverage leadership team Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests Lead by example and conduct team training to align with premium brand and service standards Collaborate with the culinary team to support with menu implementation and delivery Monitor rosters and staffing schedules to meet operation requirements Qualifications Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting Previous leadership experience in hospitality Strong team management and motivational skills Excellent customer service orientation with a keen eye for detail Proficiency in hotel management software and point-of-sale systems In-depth knowledge of food and beverage trends, dietary restrictions, and allergens Ability to work flexible hours, including nights, weekends, and holidays Bachelor's degree in Hospitality Management or related field preferred Current Food Safety Certification Responsible Service of Alcohol Certification Strong problem-solving abilities and decision-making skills Excellent communication skills in English, both verbal and written.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description modifying existing bookings, and answering questions related to their stay. Monitor room availability and manage inventory to maximize occupancy and revenue potential. Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities. Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue. Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system. Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement. Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents. Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services Conduct regularly scheduled departmental meeting Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field 3-5 years of experience in hotel reservations Proficiency in revenue management systems and Property Management Systems (PMS) Strong analytical skills with the ability to interpret data and make strategic decisions Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint Excellent communication skills, both verbal and written Proven experience with pricing strategies and yield management Strong customer service orientation with the ability to handle complex situations Detail-oriented with excellent organizational and time management skills In-depth knowledge of the hospitality industry and current market trends Revenue Management certification preferred Ability to work in a fast-paced environment and adapt to changing market conditions Demonstrated leadership skills and ability to work effectively in a team
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Jobs & Responsibilities- Cooperate with the other therapists and the reception in the formulation of plans for projects. Be on time for appointments and thoroughly review appointments after completing each service and shift. Maintain inventory of supplies for the operation of the treatment rooms. Maintain accurate records as required by hotel and government regulations Maintain equipment for aesthetics and personal equipment in safe and sanitary condition. Perform all spa treatments on members and Guests using safe and professional techniques. Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times. Maintain a neat and orderly work area consistent with the high standards of the facility. Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities. Assist in the co‑ordination of spa treatments with other spa programs. Report dysfunctional equipment to Spa & Wellness Manager Maintain a spa database for ongoing guest communication. Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone Tour prospective spa Guests. Promote all hotel and spa packages and promotions. Recognise arrivals of all VIP guests arriving in both the spa and hotel Ensure the facility is in peak condition at all times (operations and cleanliness). Carry out any other duties and responsibilities as assigned Follow up all list & documents that must be updated daily. Report any maintenance requirements of the recreation areas. Encourage rebooking for spa guests and correct any wrong bookings with care and urgency Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized. Report any security concerns to the hotel management relating to guest safety. Qualifications Minimum of 2 years experience as a Spa Therapist. Spa Certification course or equivalent degree holder Additional Information Oral and written fluency in English