Learning & Development Manager

Job Description

Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property. Collaborate with department heads to identify training needs and design customized learning solutions. Creation of training materials, presentations, and e-learning modules. Coordinate and schedule training sessions, workshops, and seminars. Monitor training effectiveness and provide recommendations for improvement. Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs. Support employees with continuous development plans and career progression. Maintain and update training records, ensuring compliance with industry standards. Keep abreast of industry trends, best practices, and new training techniques. Qualifications Proven experience in Learning & Development, preferably within the hospitality industry. Strong understanding of adult learning principles and instructional design methods. Excellent presentation, communication, and interpersonal skills. Ability to multitask, work under pressure, and meet deadlines. Proficiency in MS Office Strong organizational and problem-solving abilities. Proficient with hospitality industry standards and regulations. Show more Show less