Global HRSS Manager

Responsibilities:

Team Leadership:

• Lead, coach, and develop a diverse team of global HR professionals, including hybrid and remote HR shared services employees.
• Prepare and produce team updates or slides to share with Director of HRSS and other key stakeholders.
• Implement a team development programme focused on upskilling and reskilling to ensure the right competencies and behaviors are in place for the team.
• Foster a collaborative and inclusive team environment, promoting cross functional co-operation and knowledge sharing.

HR Shared Service Delivery:

• Oversee the delivery of HR Shared Services, employee records management and Service Now tickets.
• Ensure Service Level Agreements (SLAs) are met and maintain a high standard of service quality.
• Process necessary paperwork and update Oracle for HR for HR enquiries.
• Ensure compliance with data privacy regulations and maintain data integrity.
• Implement tiered response strategies to efficiently address HR inquiries based on complexity and urgency.
• Analyse service level metrics and make data driven improvements to meet or exceed our SLAs and objectives.
• Address complex global HR & ER enquiries and escalations and within required timescales, collaborating with COEs, HR community and subject matter experts where required.

Project Management:

• Champion and drive HR Shared Service projects, including process and policy improvements, knowledge management tools, system enhancements, and automated initiatives.
• Prepare and produce where appropriate project reports or slides to communicate to Director of HRSS or other key stakeholders.

Continuous Improvement:

• Identify areas for process optimization and standardization to enhance efficiency and service quality.
• Implement best practices and monitor performance goals to track improvements.

Required Qualifications:

• Good leadership and team building abilities.
• Excellent communication and interpersonal skills
• Proficiency in databases, and technology, with expertise on HRIS platforms
• Strong analytical and problem-solving skills.
• Ability to manage, organize and co-ordinate a high volume of work, prioritize critical activities within tight timescales whilst maintaining high quality and excellent attention to detail and accuracy of working.
• Demonstrated ability to drive customer service, process improvements and employee experience.
• IT Skills (Excel, Word, PowerPoint) intermediate level.
• A commitment to upholding data privacy and HR compliance standards