Global HR Shared Services Manager

JOB OVERVIEW

We are looking for an experienced Global HR Shared Services Manager to lead, expand, and continuously optimize our Global HR Shared Services function. This role will be responsible for overseeing multiple HR process areas, managing a team of Team Leads and HR Operations Specialists, and driving global initiatives to strengthen service delivery, improve operational efficiency, and enhance the overall employee experience. The ideal candidate will demonstrate a strong balance of strategic vision and hands-on execution, with proven expertise in project management, service delivery, process improvement, and stakeholder engagement across diverse geographies.

ABOUT THE ROLE

Leadership & People Management

• Lead and mentor Team Leads and HR Operations Specialists across multiple countries, fostering a high-performance, service-oriented culture.

Global HR Shared Services Management

• Oversee end-to-end delivery of HR operations, ensuring SLA adherence, quality standards, and continuous improvement.
• Partner with global HR stakeholders to align shared services with organizational priorities and evolving needs.

Project Leadership & Transformation

• Lead & Support global HR Operations projects, including process standardization, technology implementation, and service expansion (e.g., onboarding, advisory, payroll integration).
• Develop and maintain regular reporting and performance metrics to track the efficiency and effectiveness of HR operations.
• Continuously analyze HR data to identify trends, improve employee experience, and implement solutions to operational challenges.
• Partner with IT and HR Systems teams to optimize HRIS and self-service tools for scalability and efficiency.

Operational Excellence

• Ensure compliance with local labor laws, data privacy regulations (e.g., GDPR), and internal governance standards.

Cross-Functional Collaboration and Stakeholder Management

• Partner with HR Business Partners, Talent Acquisition, Payroll, finance, and other teams to support the execution of HR strategies and initiatives.
• Communicate effectively with key stakeholders to align global HR projects, process improvements, and service delivery standards.

ABOUT YOU

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 6+ years of experience in HR operations, with at least 2 years in a leadership role within a global organization.
• Strong knowledge of global HR processes, including onboarding, offboarding, employee data management, compliance, and benefits administration.
• Experience leading and developing teams, with a focus on driving results and enhancing employee experience.
• Proficiency in HRIS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication, interpersonal, and organizational skills, with the ability to interact effectively with employees at all levels.
• Ability to manage multiple priorities in a fast-paced, global environment while maintaining a focus on accuracy and detail.
• Strong problem-solving, analytical, and decision-making skills.
• Experience working in a shared services or centralized HR environment is highly preferred.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.