General Manger

Job description:

Key Responsibilities

• Operational Excellence: Oversee daily operations of both the bakery and restaurant, ensuring seamless workflow, efficiency, and adherence to all company standards.
• This includes front-of-house (FOH), back-of-house (BOH), and retail counter operations.
• Financial Management: Develop and manage budgets, control costs (food, labor, and overheads), analyze sales data, and implement strategies to maximize profitability and achieve financial targets. Oversee inventory management, purchasing, and waste reduction.
• Team Leadership & Development: Recruit, hire, train, and mentor a large team of diverse professionals across various departments (chefs, bakers, service staff, counter sales). Foster a positive, productive, and high-performance work environment.
• Conduct regular performance reviews and address performance issues effectively.
• Customer Experience: primary focus on Champion exceptional customer service across all touchpoints.
• Implement create customer feedback systems to ensure satisfaction and loyalty.
• Address customer complaints promptly and professionally.
• Quality Control: Uphold the legacy of quality by ensuring all food and beverage products meet the highest standards of taste, presentation, and freshness.
• Implement strict high quality control measures in both the bakery production and kitchen.
• Food Safety & Compliance: Ensure strict adherence to all local and national food safety, hygiene, and sanitation regulations (e.g., FSSAI guidelines).
• Marketing & Promotions: Collaborate with leadership to develop and execute local marketing initiatives, promotional/ seasonal activities, and community engagement efforts to drive sales and enhance brand visibility.
• Supply Chain & Vendor Relations: assist the store executive to Manage relationships with suppliers, negotiate contracts, and ensure timely and cost-effective procurement of high-quality ingredients and supplies
• Problem Solving: Proactively identify and resolve operational challenges, unforeseen issues, and staff conflicts efficiently and effectively.
• Maintenance & Facilities: Oversee the regular maintenance with the maintaining staff for all equipment, premises, and facilities to ensure they are in excellent working order and comply with safety standards.

Qualifications

• Experience: Minimum of 7-10 years of progressive management experience in a high-volume restaurant, bakery, or large-scale food service operation.
• Experience managing a legacy brand or a business with significant historical value is a strong plus.
• Leadership Skills: Proven ability to lead, motivate, and develop large, diverse teams in a demanding environment. Strong decision-making and problem-solving abilities.
• Business Acumen: Demonstrated general understanding of budgeting, cost control, and sales forecasting.
• Operational Expertise: In-depth knowledge of FOH and BOH operations, inventory management, supply chain, and food safety regulations.
• Communication: Excellent verbal and written communication skills in Hindi and Marathi (proficiency in English is a plus). Ability to communicate effectively with staff, customers, and vendors.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and challenges.
• Computer Proficiency: Comfortable with POS systems, inventory management software, and Microsoft Office Suite.
• Education: Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred. Relevant professional certifications are a plus.

What We Offer

• A challenging yet rewarding leadership role in a well-established and respected legacy brand.
• Competitive salary and performance-based incentives.
• Opportunity to make a significant impact on the business's continued growth and success.
• A supportive work environment that values tradition and innovation.

Please submit your comprehensive resume along with a cover letter detailing your relevant experience and leadership philosophy to address or application portal We look forward to hearing from you!

Job Type: Full-time

Pay: ₹360,000.00 - ₹430,000.00 per year

Benefits:

• Food provided

Work Location: In person