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Job Overview: We are seeking an experienced and dynamic professional to fill the role of General Manager. The ideal candidate will be a seasoned leader with a proven track record in the hospitality industry, demonstrating exceptional management skills, a keen eye for detail, and a passion for delivering unparalleled guest experiences. Key Responsibilities: 1. Strategic Leadership: - Provide visionary leadership to ensure the overall success and growth of the hotel. - Develop and implement strategic plans aligned with the hotel's objectives and industry trends. 2. Operational Excellence: - Provide visionary leadership to ensure the overall success and growth of the hotel. - Develop and implement strategic plans aligned with the hotel's objectives and industry trends. 3. Guest Experience: - Foster a culture of excellence in guest service, striving to exceed guest expectations. - Monitor and respond to guest feedback, implementing improvements to enhance overall satisfaction and take the ownership of driving the NPS. 3. Financial Management: - Develop and manage the hotel's budget, with a focus on maximizing revenue and controlling costs. - Analyze financial performance regularly and make data-driven decisions to optimize profitability. 4. Team Management: - Lead, inspire, and mentor a diverse team of department heads and staff. - Cultivate a positive and collaborative work environment, promoting professional development and employee engagement. - Responsible for driving people’s initiatives with a close eye on reducing attrition. 5. Sales and Marketing: - Collaborate with the sales and marketing team to drive revenue through effective promotional strategies. - Develop and maintain relationships with key clients, partners, and industry stakeholders. 6. Quality Assurance: - Ensure compliance with industry standards, regulations, and quality assurance programs. - Implement and monitor health, safety, and security protocols. 7. Communication and Stakeholder Management: - Communicate the overall vision and strategy within the Unit, ensuring alignment with organizational goals. - Manage relationships with owners, investors, and other key stakeholders. 8. Innovation and Creativity: - Encourage and implement innovative solutions and creative initiatives to enhance the guest experience and drive revenue. - Promote a culture of continuous improvement and creative problem-solving. 9. Quality Assurance and Standards Compliance: - Responsible for the Audits & Compliance s of the Unit. - Ensure each unit meets and exceeds standard, compliance with regulations, and adherence to brand guidelines. - Conduct regular audits to maintain quality assurance across all operational aspects. 10. Crisis Management and Decision-Making: - Demonstrate effective crisis management skills and make timely, informed decisions to address challenges across the cluster. - Make well-informed decisions based on a thorough understanding of the situation. Qualifications and Skills: Education: - Bachelor’s degree in hospitality management, Business Administration, or a related field. A master’s degree in business administration (MBA) or Hospitality Management is highly desirable. - Proven experience as a General Manager in a five-star hotel. - Strong understanding of hotel operations, financial management, and industry trends. - Exceptional leadership, communication, and interpersonal skills. - Ability to make strategic decisions in a fast-paced and dynamic environment. Benefits: - Competitive salary and bonus structure. - Comprehensive health and wellness benefits. - Opportunities for professional development and career advancement. If you are a results-oriented leader with a passion for hospitality and a track record of success in hotel operations, we invite you to apply for this exciting opportunity. Join our team and be an integral part of creating unforgettable experiences for our guests. Show more Show less
