General Manager - Operations

Location: Igatpuri

Reports To: Ownership / Board of Direct

Salary - Upto 18.0 LPA

Industry - Hotel/Hospitality

Position Overview

We are seeking an accomplished and resourceful General Manager / Resident Manager to oversee the

operations of our upscale 100+ room hotel. The ideal candidate will be a hospitality professional aged

between 35 and 50 years, with proven experience in managing premium hotel properties, preferably

with involvement in pre-opening projects.

This leadership role demands strategic acumen, operational excellence, and the ability to liaise

effectively with government authorities and regulatory bodies. The selected candidate will play a

pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities

1. Strategic & Operational Leadership

 Lead the hotel’s overall operations, ensuring seamless coordination between departments

including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

 Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.

 Establish and monitor KPIs to maintain high standards of service delivery and operational

efficiency.

Pre-Opening Experience (Preferred)

 Oversee or support the pre-opening activities of new hotel projects, including infrastructure

readiness, licensing, vendor onboarding, and system implementation.

 Collaborate with architects, designers, contractors, and consultants to ensure timely completion

and operational readiness.

 Develop pre-opening budgets, staff deployment plans, procurement schedules, and brand-

compliant SOPs.

3. Government Liaison & Compliance

 Serve as the primary liaison with local, municipal, and state authorities to facilitate timely

approvals, renewals, and statutory clearances.

 Ensure strict adherence to all applicable laws and regulations including health, fire, safety,

pollution control, excise, and employment standards.

 Maintain strong relationships with government and regulatory bodies, fostering goodwill and

proactive compliance.

Financial Oversight

 Prepare and manage the annual operating budget, ensuring profitability and efficient use of

resources.

 Analyse financial reports and implement corrective measures where necessary to achieve

revenue and cost targets.

 Oversee procurement, vendor management, and inventory controls to minimize wastage and

optimize value.

5. Guest Experience & Brand Management

 Uphold and promote high standards of guest satisfaction, service excellence, and personalized

experiences.

 Monitor guest feedback, online reputation, and implement service recovery protocols where

necessary.

 Ensure the property maintains brand integrity and complies with brand standards and audit

requirements.

6. Human Resource Management

 Lead recruitment, induction, and training of hotel staff in line with operational requirements

and brand expectations.

 Build a high-performance culture that emphasizes teamwork, accountability, service, and

continuous development.

 Implement performance management systems and ensure employee engagement and

retention.

Candidate Profile

Essential Qualifications & Experience

 Bachelor’s Degree or Diploma in Hotel Management or Hospitality Administration.

 Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4

years in a senior leadership role such as General Manager, Resident Manager, or Executive

Assistant Manager.

 Proven experience in dealing with government departments, regulatory compliance, licensing,

and statutory approvals is essential.

 Prior involvement in the opening of a hotel or large-scale hospitality project is highly

preferred.

Skills & Competencies

 Strong leadership, organizational, and decision-making capabilities.

 Excellent communication, interpersonal, and negotiation skills.