General Manager

The General Manager – People & Culture will lead the strategic development and execution of

people-focused initiatives that foster a high-performance, inclusive, and engaging workplace. This

role oversees Grievance Management, Employee Engagemennt

& Experience, Learning &

Development (L&D), and Workplace Health & Safety (WHS), with the core mission of shaping a

people-first culture aligned with organizational goals.

The GM will partner closely with leadership and employees to champion a thriving organizational

culture, develop leadership capabilities, drive employee engagement, and support employee

wellbeing.

Key Responsibilities:

Culture & Engagement

Design and implement strategies that promote a positive organizational culture and high

employee morale.

Lead employee engagement initiatives and monitor sentiment via surveys, feedback tools,

and focus groups.

Champion equity, inclusion, and belonging across the organization.

Grievance Management & Employee Relations

Establish and manage a fair, confidential, and efficient grievance redressal system.

Act as a senior escalation point for complex employee relations matters.

Provide guidance to managers and teams on conflict resolution, disciplinary actions, and

sensitive employee issues.

Learning & Development (L&D)

Oversee the design and delivery of training programs that build leadership, technical, and

behavioral competencies.

Drive talent development frameworks including succession planning, career paths, and

mentorship programs.

Partner with business heads to assess capability gaps and align L&D programs to

strategic goals.

Workplace Health & Safety (WHS)

Ensure compliance with all legal and organizational health and safety standards.

Promote wellness initiatives to support physical and mental wellbeing.

Lead incident response, risk assessments, and proactive safety education.

Leadership & Strategy

Serve as a key member of the HR leadership team, contributing to overall HR strategy and

policies.

Develop and manage budgets, KPIs, and ROI metrics related to culture and engagement

programs.

Lead and develop a high-performing People & Culture team.

Qualifications & Experience:

Education

Master’s degree in HR, Psychology, Business Administration, or related field.

Experience

8+ years of progressive HR experience, including at least 3 years in a senior leadership

role.

Demonstrated success in driving culture transformation, employee engagement, and

talent development initiatives.

Skills

Strong understanding of employee relations, L&D strategies, and WHS practices.

Excellent communication, empathy, and influence skills.

Proven ability to work with diverse stakeholders and foster trust across all levels of the

organization.