General Manager

You are currently recruiting for a General Manager position responsible for overseeing all facets of the organization's operations. The ideal candidate should possess a proven track record in leadership, strategic planning, and operational excellence. Your duties will include establishing the overall direction of the company, ensuring alignment of all departments with organizational goals, and driving continuous improvement across all business areas. You should have a background in customer service, with industry knowledge being a bonus. Additionally, experience in tracking relevant Key Performance Indicators (KPIs) is required. Proficiency in MS Office, along with a working knowledge of CRM platforms, is expected. A customer-oriented attitude, excellent communication and negotiation skills, problem-solving aptitude, and the ability to collaborate effectively within a team are essential. A Bachelor's degree in Business Administration, Marketing, or a related field is also a prerequisite. Your responsibilities will involve building relationships with key customers, developing plans to address their business needs, and providing guidance on creating profitable processes. You will need to schedule regular meetings with clients to ensure their satisfaction, act as the point of contact for complaints, and escalate issues as necessary. Furthermore, you will assist the sales team in upselling or cross-selling services and products, ensuring adherence to contract terms by both the company and clients. It will also be your duty to analyze the competition to discover innovative ways to retain customers, establish sales and revenue targets, and work diligently towards achieving them. Collaboration with internal teams, such as sales, engineers, and senior management, to address customer needs is also part of your role. Please feel free to reach out to us via phone or email for further inquiries.,