Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Position Summary: The Business Associate will be providing support the Team. The ideal candidate has strong communication skills, Customer Services & pays attention to details and can multi-task in a fast-paced environment. Direct Report: Team Lead / Supervisor Duties & Responsibilities: Responsible for Data Entry. Do the Email Coordination with Customer / Client Handle the Tracking of The Containers Can update the reports on daily, weekly or monthly as required. Data entry and reporting. Able to handle the dispatch for clients. Assists Team / Supervisor when required. Qualifications/Skills: Minimum Graduate Typing Speed up to 30 - 25 WPM Good Communication skills Ability for Email Writing. Ability to stay organized, have strong attention to details and Quick learner. Computer Proficiency is must. Job Type: Full-time Pay: ₹300,000.00 - ₹420,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Provident Fund Schedule: Night shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Application Deadline: 14/05/2025 Expected Start Date: 14/05/2025
Company Profile: Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Position Summary: The Business Associate will be providing support in Ace Team. The ideal candidate has strong communication skills, Customer Services & pays attention to details and can multi-task in a fast-paced environment. Direct Report: Team Lead / Supervisor Duties & Responsibilities: Responsible for Data Entry in Ace Department. Do the Email Coordination with Customer / Client Handle the Tracking of The Containers Can update the reports on daily, weekly or monthly as required. Data entry and reporting. Able to handle the dispatch for clients. Assists Team / Supervisor when required. Qualifications/Skills: Minimum Graduate Typing Speed up to 30 - 25 WPM Good Communication skills Ability for Email Writing. Ability to stay organized, have strong attention to details and Quick learner. Computer Proficiency is must. Job Offer: Full-time (Permanent) Experience Require 02-to-03-year experience required in data entry , Email writing & Customer Services. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9355543304 Expected Start Date: 07/08/2025
Company Profile: Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Position Summary: The Business Associate will be providing support in Ace Team. The ideal candidate has strong communication skills, Customer Services & pays attention to details and can multi-task in a fast-paced environment. Direct Report: Team Lead / Supervisor Duties & Responsibilities: Responsible for Data Entry in Ace Department. Do the Email Coordination with Customer / Client Handle the Tracking of The Containers Can update the reports on daily, weekly or monthly as required. Data entry and reporting. Able to handle the dispatch for clients. Assists Team / Supervisor when required. Qualifications/Skills: Minimum Graduate Typing Speed up to 30 - 25 WPM Good Communication skills Ability for Email Writing. Ability to stay organized, have strong attention to details and Quick learner. Computer Proficiency is must. Job Offer: Full-time (Permanent) Experience Require 02-to-03-year experience required in data entry , Email writing & Customer Services. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9355543304 Expected Start Date: 07/08/2025
Key Responsibilities: Recruitment & Talent Acquisition: Source, screen, and schedule interviews for potential candidates. Maintain and update ATS (Applicant Tracking System) sheets. Coordinate with department heads for staffing requirements. Onboarding & Induction: Handle end-to-end onboarding process for new joiners. Ensure smooth induction and documentation formalities. Employee Data Management: Maintain accurate and up-to-date employee records and HR databases. Handle document filing (physical and digital) and compliance-related records. Attendance & Leave Management: Monitor and update attendance and leave data regularly. Coordinate with payroll for leave balance reconciliation. Payroll Coordination: Assist in monthly payroll processing by sharing attendance, leave, and increment data. Coordinate with the payroll team for salary-related queries. Employee Grievance Handling: Be the first point of contact for employee concerns and grievances. Resolve issues in a timely and confidential manner. Employee Engagement: Plan and execute employee engagement activities, festivals, and birthday celebrations. Foster a positive work culture through active communication and HR presence. Job Type: Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Human resources: 1 year (Required) Language: English (Preferred) Location: Gurgaon, Haryana (Required) Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 07/08/2025
Key Responsibilities: Recruitment & Talent Acquisition: Source, screen, and schedule interviews for potential candidates. Maintain and update ATS (Applicant Tracking System) sheets. Coordinate with department heads for staffing requirements. Onboarding & Induction: Handle end-to-end onboarding process for new joiners. Ensure smooth induction and documentation formalities. Employee Data Management: Maintain accurate and up-to-date employee records and HR databases. Handle document filing (physical and digital) and compliance-related records. Attendance & Leave Management: Monitor and update attendance and leave data regularly. Coordinate with payroll for leave balance reconciliation. Payroll Coordination: Assist in monthly payroll processing by sharing attendance, leave, and increment data. Coordinate with the payroll team for salary-related queries. Employee Grievance Handling: Be the first point of contact for employee concerns and grievances. Resolve issues in a timely and confidential manner. Employee Engagement: Plan and execute employee engagement activities, festivals, and birthday celebrations. Foster a positive work culture through active communication and HR presence. Job Type: Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Human resources: 1 year (Required) Language: English (Preferred) Location: Gurgaon, Haryana (Required) Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 07/08/2025
Summary: This role is ideal for a multi-tasking professional who can assist with accounting tasks, manage routine operational responsibilities, coordinate communication, and ensure timely follow-ups. Key Responsibilities: 1. Accounting & Compliance: Maintain accurate and up-to-date accounting records (Tally or similar software) Prepare vouchers, invoices, and reconciliations Support in GST, TDS, and other statutory filings Ensure timely compliance with Indian tax laws and regulations Coordinate with CA and tax consultants as needed Visit banks, government offices, or other financial institutions for documentation or compliance tasks (as and when required) 2. Administrative & Executive Support: Follow up with internal teams for task reminders and pending action items Prepare reports, minutes of meetings, and maintain digital files Schedule meetings and manage the calendar Act as a liaison between the Manager and internal departments Manage routine office tasks as assigned 3. Process Improvement & Automation: Proactively support in identifying manual processes that can be automated Assist in implementing automation tools or workflows under guidance Candidate Requirements: Qualification: B.Com / M.Com / CA Inter/CMA Inter Experience: 1–3 years in a similar role (Accounting/Admin Support) Skills Required: o Working knowledge of Indian Accounting & Tax Compliance (GST, TDS, etc.) o Strong communication (written & verbal) and email drafting skills o Proficiency in MS Excel, Word, and email platforms (Gmail/Outlook) Reporting To: Finance & Operations Manager Age Range- 30-35 Years Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month Benefits: Food provided Paid time off Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Required) Work Location: In person
Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Job Title: Customer Support Executive (Non-Voice Process) Gender: Only Males are Preferred Experience: Fresher - 3 Years Location: Sector 48, Gurgaon Company: Worldwide Business Management Outsourcing (WBMO) Working Days: 5 Days working (Mon - Fri ) Shift Timings: Night Shift (6 PM - 3 AM) Additional Requirements: Must be flexible to work on Indian public holidays Immediate joiners preferred No cab facility (candidates must arrange their own commute) Free meal provided during shift Key Responsibilities: Handle customer queries through chat and email professionally and efficiently Provide accurate and prompt responses using company tools and SOPs Ensure high levels of customer satisfaction by resolving issues effectively Maintain and update records of interactions in internal systems Collaborate with internal teams to address and resolve customer concerns Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Job Title: Customer Support Executive (Non-Voice Process) Gender: Only Males are Preferred Experience: Fresher - 3 Years Location: Sector 48, Gurgaon Company: Worldwide Business Management Outsourcing (WBMO) Working Days: 5 Days working (Mon - Fri ) Shift Timings: Night Shift (6 PM - 3 AM) Additional Requirements: Must be flexible to work on Indian public holidays Immediate joiners preferred No cab facility (candidates must arrange their own commute) Free meal provided during shift Key Responsibilities: Handle customer queries through chat and email professionally and efficiently Provide accurate and prompt responses using company tools and SOPs Ensure high levels of customer satisfaction by resolving issues effectively Maintain and update records of interactions in internal systems Collaborate with internal teams to address and resolve customer concerns Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is an in-office, permanent, full-time role that is in Gurgaon, India. Job Title: Customer Support Executive (Non-Voice Process) Gender: Only Males are Preferred Experience: Fresher - 3 Years Location: Sector 48, Gurgaon Company: Worldwide Business Management Outsourcing (WBMO) Working Days: 5 Days working (Mon - Fri ) Shift Timings: Night Shift (6 PM - 3 AM) Additional Requirements: Must be flexible to work on Indian public holidays Immediate joiners preferred No cab facility (candidates must arrange their own commute) Free meal provided during shift Key Responsibilities: Handle customer queries through chat and email professionally and efficiently Provide accurate and prompt responses using company tools and SOPs Ensure high levels of customer satisfaction by resolving issues effectively Maintain and update records of interactions in internal systems Collaborate with internal teams to address and resolve customer concerns Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Job Title: Accounts Receivable Executive Company: WBMO Consultants Pvt. Ltd. Experience Required: 1+ Years Work Schedule: Night Shift (6:00 PM – 3:00 AM IST) | Monday to Friday Location: Sector 48, Gurugram Job Description: WBMO Consultants Pvt. Ltd. is seeking a detail-oriented and proactive Accounts Receivable Executive to join our finance team. The ideal candidate will be responsible for managing customer accounts, ensuring timely collections, and maintaining accurate financial records. Key Responsibilities: Manage end-to-end Accounts Receivable processes. Perform customer follow-ups via email and phone for payment collections. Monitor and maintain the Aging Report to track outstanding invoices. Handle Cash Application processes and ensure payments are applied accurately. Generate and send invoices to clients in a timely manner. Resolve payment discrepancies and address customer billing issues. Collaborate with internal teams for issue resolution and escalations. Ensure compliance with company policies and financial procedures. Skills & Qualifications: Minimum 1 year of experience in Accounts Receivable or a related finance role. Strong knowledge of receivables, collections, cash application , and invoicing . Experience in managing aging reports and customer follow-ups. Proficient in MS Excel and accounting software. Excellent communication and interpersonal skills. Ability to work independently and manage time effectively in a fast-paced environment. Additional Requirements: Must be flexible to work on Indian public holidays Immediate joiners preferred No cab facility (candidates must arrange their own commute) Benefits: Food Provided. Provident Fund Interested candidates can share their resumes at 9355543304 OR [email protected] for quick response. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Application Question(s): Are you willing to work in night shift? Are you comfortable to work in Indian Holidays? Are you willing to commute on your own ? Language: English (Preferred) Work Location: In person
Job Title: Accounts Receivable Executive Company: WBMO Consultants Pvt. Ltd. Experience Required: 1+ Years Work Schedule: Night Shift (6:00 PM – 3:00 AM IST) | Monday to Friday Location: Sector 48, Gurugram Job Description: WBMO Consultants Pvt. Ltd. is seeking a detail-oriented and proactive Accounts Receivable Executive to join our finance team. The ideal candidate will be responsible for managing customer accounts, ensuring timely collections, and maintaining accurate financial records. Key Responsibilities: Manage end-to-end Accounts Receivable processes. Perform customer follow-ups via email and phone for payment collections. Monitor and maintain the Aging Report to track outstanding invoices. Handle Cash Application processes and ensure payments are applied accurately. Generate and send invoices to clients in a timely manner. Resolve payment discrepancies and address customer billing issues. Collaborate with internal teams for issue resolution and escalations. Ensure compliance with company policies and financial procedures. Skills & Qualifications: Minimum 1 year of experience in Accounts Receivable or a related finance role. Strong knowledge of receivables, collections, cash application , and invoicing . Experience in managing aging reports and customer follow-ups. Proficient in MS Excel and accounting software. Excellent communication and interpersonal skills. Ability to work independently and manage time effectively in a fast-paced environment. Additional Requirements: Must be flexible to work on Indian public holidays Immediate joiners preferred No cab facility (candidates must arrange their own commute) Benefits: Food Provided. Provident Fund Interested candidates can share their resumes at 9355543304 OR inhr@wbmo.ca for quick response. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Application Question(s): Are you willing to work in night shift? Are you comfortable to work in Indian Holidays? Are you willing to commute on your own ? Language: English (Preferred) Work Location: In person
As an Accounts Receivable Executive at WBMO Consultants Pvt. Ltd., you will play a crucial role in managing customer accounts, ensuring timely collections, and maintaining accurate financial records. Your attention to detail and proactive approach will contribute to the overall efficiency of our finance team. Key Responsibilities: - Manage end-to-end Accounts Receivable processes. - Monitor and maintain the Aging Report to track outstanding invoices. - Generate and send invoices to clients in a timely manner. - Collaborate with internal teams for issue resolution and escalations. - Ensure compliance with company policies and financial procedures. Skills & Qualifications: - Minimum 1 year of experience in Accounts Receivable or a related finance role. - Strong knowledge of receivables, collections, cash application, and invoicing. - Experience in managing aging reports and customer follow-ups. - Proficient in MS Excel and accounting software. - Excellent communication and interpersonal skills. - Ability to work independently and manage time effectively in a fast-paced environment. Additional Requirements: - Must be flexible to work on Indian public holidays. - Immediate joiners preferred. - No cab facility (candidates must arrange their own commute). In addition to the job requirements, WBMO Consultants Pvt. Ltd. provides benefits such as food provision and Provident Fund. Interested candidates can share their resumes at 9355543304 OR inhr@wbmo.ca for a quick response. (Note: No additional details of the company were present in the job description provided),
Position: IT Manager Experience Required: 4–5 years as IT Manager or similar leadership role Location: Gurugram, Sec 48 Employment Type: Full-time – Onsite / Night Shift Department: Information Technology Role Overview Worldwide BMO is seeking an experienced IT Manager to lead IT operations, manage servers and databases, support business teams, and drive automation across multiple processes. The ideal candidate must be able to collaborate with department leaders, understand their workflow challenges, and design automated solutions to reduce manual work. Preferable candidates will have experience in logistics, BPO operations , or similar fast-paced environments. Key Responsibilities 1. IT Infrastructure & Server Management Monitor and manage server performance, uptime, and upgrades. Handle backup, restoration, and disaster recovery processes. Maintain security, patch updates, and system health checks. 2. SQL Database Management Manage SQL databases (MySQL, MSSQL, PostgreSQL). Develop and optimize SQL queries, stored procedures, and reports. Handle database performance tuning, backup schedules, replication, and access security. 3. Automation & Process Improvement Work closely with team leads and managers to understand manual tasks and identify automation opportunities. Build automations using scripting tools (Python/PowerShell/Bash) or low-code/no-code tools. Create services, scheduled jobs, and triggers to automate repetitive workflows. Support automation of reporting, monitoring, and data processing tasks. Basic understanding of AI tools and ability to integrate AI for process enhancement (optional but preferred). 4. IT Operations & Support Provide day-to-day IT support for employees and internal teams. Manage ticketing systems, handle escalations, and ensure timely resolution. Manage hardware, software, equipment lifecycle, and maintain an updated IT inventory. Ensure network reliability, system security, and compliance with company policies. 5. Reporting, Documentation & Coordination Work with department leaders to support their IT needs and implement technical solutions. Develop and maintain SOPs, instruction sheets, process documents, and automation guides. Manage crystal reports and collaborate on reporting requirements. Keep all systems and equipment updated as per company standards. Evaluate new technologies and suggest improvements to enhance overall efficiency. 6. Leadership & Team Management Supervise and mentor the IT support team. Allocate tasks, monitor performance, and ensure smooth IT operations. Maintain clear communication with management and provide regular IT updates. Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or related field. 4–5 years of experience as an IT Manager or Senior IT Engineer. Strong SQL knowledge (administration, optimization, reporting). Experience with server OS (Windows & Linux), virtualization, and networking. Good understanding of automation tools and scripting (Python/PowerShell/Bash). Knowledge of crystal reports and database-driven report generation. Strong communication skills to coordinate with team leads and leadership. Ability to create structured documentation, SOPs, and process guides. Problem-solving mindset with the ability to work under pressure. Shift Timings & Location Comfortable working the night shift from 7:00 PM to 4:00 AM Indian time IST (8:30 AM to 5:30 PM EST), Monday to Friday, from the Gurgaon office. Flexible shift timing, shift timing may change to meet the deadlines or to resolve the urgencies (may need to come in over the weekend if needed). Relocation within 10 km radius. Preferred Certifications (Optional) Microsoft SQL Certification AWS Solutions Architect / Azure Administrator ITIL v4 Red Hat Certified System Administrator (RHCSA) Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,800,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Provident Fund Application Question(s): 1. Are you located or willing to relocate to Gurgaon, sector-48? 2. Are you flexible to work in Night Shift? 3. Do you have experience in Server Management? 4. Do you have experience in Database Management? 4. Do you have experience in Automation and IT Networking? 5. Do you have experience in Team Management? 6. How soon you can join us, if selected? Location: Gurgaon, Haryana (Preferred) Work Location: In person
Overview The General Manager (GM) will oversee the end-to-end operations of WBMO, ensuring smooth functioning, strategic growth, and high performance across all departments. This role requires an experienced BPO/BPM professional who has successfully managed operations of a 100+ employees with 7–8 Managers reporting directly to him with Minimum experience of 5+ Years in similar role . The ideal candidate must have strong experience working with North American clients , preferably within the Transportation & Logistics industry, and a proven track record of collaborating with senior leadership (CEO/VP/Director level). The GM will provide strong leadership, drive operational excellence, maintain high-quality service delivery, and serve as a key liaison between internal teams and North American stakeholders. Key Responsibilities Performance Management & Operational Oversight Lead and supervise performance and operational efficiency across multiple departments, ensuring every team follows set processes and achieves expected outcomes. Develop, track, and manage KPIs, SLAs, and operational metrics to measure productivity, accuracy, timeliness, and overall service quality. Build and maintain performance dashboards and reporting mechanisms to ensure clear visibility into daily, weekly, and monthly performance outcomes. Continuously monitor department-wise performance , analyzing trends in productivity, attendance, time tracking, and workflow efficiency. Conduct weekly and monthly performance review initiatives , scheduling structured review meetings with team managers and department heads. Create and implement governance models to standardize how teams operate, ensuring consistency, accountability, and compliance across all functions. Develop, update, and enforce SOPs (Standard Operating Procedures) to streamline processes, minimize errors, and improve execution standards across departments. Identify gaps in operations and initiate process improvement strategies to increase efficiency, reduce turnaround times, and improve SLA adherence. Reporting & Analytics Design, maintain, and enhance weekly, monthly, and quarterly performance dashboards , integrating data from multiple systems and departments. Conduct deep analytics of departmental performance, staffing utilization, workforce planning, output quality, and operational bottlenecks. Gather and consolidate reports from all department heads into one structured, executive-ready presentation . Prepare and deliver executive-level performance reports, insights, and presentations for leadership review. Provide data-backed recommendations for operational improvements, workforce planning, and performance enhancement. Analyse trends to predict future needs, identify risks, and guide leadership in strategic decision-making. Cross-Department Coordination Provide strategic oversight and hands-on involvement across multiple departments: Finance IT HR & Recruitment Dispatch Work Order Data Processing / Back-office Operations Client & Executive Interaction Serve as the primary point of escalation for performance-related discussions between clients and internal management. Interact regularly with CEO, VP, Directors, and senior leadership , presenting updates, raising concerns, and sharing insights. Lead structured performance update meetings with upper management and external client stakeholders. Provide clear, action-oriented recommendations to optimize processes, improve service quality, and strengthen client confidence. Translate client expectations into operational plans and ensure consistent delivery within agreed SLAs. Change Management & Continuous Improvement Identify structural inefficiencies, recurring issues, and gaps in the current operational setup. Develop comprehensive improvement plans and ensure their execution by coordinating across multiple teams. Standardize workflows, performance practices, and reporting models to create uniformity across all departments. Lead performance improvement and corrective action plans , ensuring teams follow through with measurable improvements. Train, coach, and mentor team leads and department heads to strengthen leadership capabilities and improve team performance. Ensure change management initiatives are executed smoothly, with clear communication and measurable results. Required Experience 5+ years of similar experience in operations management, PMO, business performance, BPO, or shared services. · Regularly interact with CEOs, VPs, Directors, and senior operational leadership. Overall Experience required 10+ years Strong background in logistics, transportation, freight, dispatch, warehousing, supply chain or Shipping line is highly preferred. Mandatory experience in BPO or outsourcing operations . Proven experience working closely with executive-level leadership (CEO, VP, Director) on operational updates, performance reviews, and strategic planning. Demonstrated ability in data-driven performance management , operational analysis, and process optimization. Technical & Professional Skills Advanced skills in Microsoft Excel (pivot tables, dashboards, advanced formulas, data validation, automation). Strong expertise in PowerPoint and the ability to create professional, executive-level presentations. Experience working with data visualization and dashboard tools such as Power BI, Tableau, or similar platforms. Excellent command of written and spoken English to interact confidently with leadership and clients. Strong leadership presence with the ability to enforce performance standards, challenge teams , and drive accountability. Experience in workflow mapping, SLA monitoring, and performance metric design . Understanding of Indian Compliances, liasoning with govt officials, Leads organizational change by identifying inefficiencies, streamlining processes, driving performance improvements, and training teams for continuous growth. Act as the senior point of contact for performance escalation between the client and internal leadership. Regularly interact with CEOs, VPs, Directors, and senior operational leadership. Lead structured update meetings with upper management and client stakeholders. Provide recommendations and action plans to improve operational efficiency. Personal Attributes Highly organized, structured, and methodical in managing tasks and priorities. Confident communicator and presenter, comfortable engaging with senior leadership. Analytical mindset with a sharp eye for detail and accuracy. Ability to manage multiple responsibilities and deadlines simultaneously. Comfortable conducting direct, honest, and sometimes difficult conversations to ensure performance alignment. Educational Qualifications MBA (Operations / General Management preferred) OR Postgraduate degree in Management / Commerce / Business Analytics Additional certifications in Operations Management, Business Analytics, Lean, Six Sigma, PMO, or Supply Chain are an added advantage. Employment Details Full-time, senior-level position with leadership responsibility across multiple operational departments. Salary bracket 20 Lacs-24 lacs depends upon candidate Comfortable working the night shift from 7:00 PM to 4:00 AM Indian time IST (8:30 AM to 5:30 PM EST), Monday to Friday , from the Gurgaon office. Willing to adjust timings as required based on project deadlines and business needs. Should be available on Saturday Sunday for the discussion meetings with management. Flexible to work on Indian holidays, with compensation, while observing the official Canadian holiday calendar Office-based role requiring daily coordination, supervision, and cross-functional interaction with all internal teams. Competitive compensation and benefits aligned with industry and market standards. Opportunity to work closely with executive leadership (CEO/VP/Directors) and influence company-wide operational strategies. Exposure to North American clients , providing international operational and communication experience. Growth-oriented environment with opportunities to lead new initiatives, build processes, and shape organizational performance frameworks . Stable, long-term role with responsibility for driving performance, governance, and operational excellence . Access to company resources, tools, and professional development support for continuous learning. Role requires a strong on-the-floor presence , active engagement with team managers, and direct oversight of performance execution. Job Type: Full-time Pay: ₹2,000,000.00 - ₹2,400,000.00 per year Benefits: Food provided Health insurance Paid time off Provident Fund Work Location: In person
Position: IT Manager Experience Required: 4–5 years as IT Manager or similar leadership role Location: Gurugram, Sec 48 Employment Type: Full-time – Onsite / Night Shift Department: Information Technology Role Overview Worldwide BMO is seeking an experienced IT Manager to lead IT operations, manage servers and databases, support business teams, and drive automation across multiple processes. The ideal candidate must be able to collaborate with department leaders, understand their workflow challenges, and design automated solutions to reduce manual work. Preferable candidates will have experience in logistics, BPO operations , or similar fast-paced environments. Key Responsibilities 1. IT Infrastructure & Server Management Monitor and manage server performance, uptime, and upgrades. Handle backup, restoration, and disaster recovery processes. Maintain security, patch updates, and system health checks. 2. SQL Database Management Manage SQL databases (MySQL, MSSQL, PostgreSQL). Develop and optimize SQL queries, stored procedures, and reports. Handle database performance tuning, backup schedules, replication, and access security. 3. Automation & Process Improvement Work closely with team leads and managers to understand manual tasks and identify automation opportunities. Build automations using scripting tools (Python/PowerShell/Bash) or low-code/no-code tools. Create services, scheduled jobs, and triggers to automate repetitive workflows. Support automation of reporting, monitoring, and data processing tasks. Basic understanding of AI tools and ability to integrate AI for process enhancement (optional but preferred). 4. IT Operations & Support Provide day-to-day IT support for employees and internal teams. Manage ticketing systems, handle escalations, and ensure timely resolution. Manage hardware, software, equipment lifecycle, and maintain an updated IT inventory. Ensure network reliability, system security, and compliance with company policies. 5. Reporting, Documentation & Coordination Work with department leaders to support their IT needs and implement technical solutions. Develop and maintain SOPs, instruction sheets, process documents, and automation guides. Manage crystal reports and collaborate on reporting requirements. Keep all systems and equipment updated as per company standards. Evaluate new technologies and suggest improvements to enhance overall efficiency. 6. Leadership & Team Management Supervise and mentor the IT support team. Allocate tasks, monitor performance, and ensure smooth IT operations. Maintain clear communication with management and provide regular IT updates. Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or related field. 4–5 years of experience as an IT Manager or Senior IT Engineer. Strong SQL knowledge (administration, optimization, reporting). Experience with server OS (Windows & Linux), virtualization, and networking. Good understanding of automation tools and scripting (Python/PowerShell/Bash). Knowledge of crystal reports and database-driven report generation. Strong communication skills to coordinate with team leads and leadership. Ability to create structured documentation, SOPs, and process guides. Problem-solving mindset with the ability to work under pressure. Shift Timings & Location Comfortable working the night shift from 7:00 PM to 4:00 AM Indian time IST (8:30 AM to 5:30 PM EST), Monday to Friday, from the Gurgaon office. Flexible shift timing, shift timing may change to meet the deadlines or to resolve the urgencies (may need to come in over the weekend if needed). Relocation within 10 km radius. Preferred Certifications (Optional) Microsoft SQL Certification AWS Solutions Architect / Azure Administrator ITIL v4 Red Hat Certified System Administrator (RHCSA) Job Type: Full-time Pay: ₹1,200,000.00 - ₹1,800,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Provident Fund Application Question(s): 1. Are you located or willing to relocate to Gurgaon, sector-48? 2. Are you flexible to work in Night Shift? 3. Do you have experience in Server Management? 4. Do you have experience in Database Management? 4. Do you have experience in Automation and IT Networking? 5. Do you have experience in Team Management? 6. How soon you can join us, if selected? Location: Gurgaon, Haryana (Preferred) Work Location: In person