Asst. Manager Operations & Client Relationship

As a Client Relations Manager, your main responsibility will be to create and nurture long-term relationships with customers by resolving any issues that may arise and ensuring customer satisfaction with our services. You should excel in communication, understand customer needs, and develop strategies to meet them. If you have a background in customer service and industry knowledge, we are interested in meeting you. Your ultimate goal will be to protect our revenue stream and retain our valuable customers. To be successful in this role, you must have proven experience as a Client Relations Manager or Relationship Manager, with a track record of meeting and exceeding targets. A background in customer service is essential, and industry knowledge is a definite advantage. You should be proficient in MS Office and have a working knowledge of CRM platforms. A customer-centric approach, excellent communication and negotiation skills, problem-solving abilities, and the capacity to collaborate effectively with a team are key attributes for this role. A BSc/BA in Business Administration, Marketing, or a related field is preferred. Your responsibilities will include building relationships with key customer contacts, developing customized plans to meet clients" business requirements, guiding clients on optimizing their processes for profitability, scheduling regular meetings to ensure customer satisfaction, handling complaints, and escalating issues when necessary. You will also support the sales team in upselling or cross-selling services and products, ensure compliance with contract terms, analyze the market to improve customer retention, set and achieve sales and revenue objectives, and collaborate with internal teams to address customer needs effectively. If you meet these qualifications and are ready to take on the challenge of fostering strong customer relationships and driving business growth, we encourage you to contact us at your earliest convenience.,