Asst. Manager Operations & Client Relationship

As a Client Relations Manager, your role is to create and nurture long-term relationships with customers, ensuring their satisfaction with our services. Your communication skills will be crucial in understanding customer needs and devising strategies to meet them. Your background in customer service and industry knowledge will be valuable in achieving our goal of revenue safeguarding and customer retention. **Key Responsibilities:** - Build relationships with key employees among customers - Create plans to address clients" business needs - Advise clients on creating profitable processes - Schedule regular meetings with customers to ensure satisfaction - Act as a point of contact for complaints and escalate issues as needed - Assist sales team in up-selling or cross-selling services and products - Ensure adherence to contract terms by both company and clients - Study competition to explore new strategies for customer retention - Set and achieve sales and revenue targets - Collaborate with internal teams to address customer needs effectively **Qualifications Required:** - Proven experience as a Client Relations Manager or Relationship Manager - Track record of meeting and exceeding targets - Background in customer service with industry knowledge preferred - Experience in tracking relevant KPIs - Proficiency in MS Office and working knowledge of CRM platforms - Customer-oriented attitude - Excellent communication and negotiation skills - Problem-solving aptitude - Ability to work well within a team - BSc/BA in Business Administration, Marketing, or related field Please feel free to reach out to us via phone or email for any further inquiries.,