Fundraising Manager - Retail

Job Title: Fundraising Manager – Retail

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About Certified Listeners Society (CLS)

Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN: AAMCC8781F). Through our digital platform, we offer free 24/7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24/7 emotional support, tools for generational wellness, and community-led healing.

Websites:

• Website IND - https://certifiedlisteners.in/
• Website CND - https://certifiedlisteners.org/

Position Overview

The Retail Fundraising Manager will design and execute CLS India’s retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.

Key Responsibilities

1) Face-to-Face (40%)

• Develop and manage high-impact F2F fundraising teams in key cities.
• Recruit, train, and supervise F2F fundraisers.
• Create outreach scripts, branded materials, and conversion tracking.
• Optimize donor acquisition, average gift size, and retention.

2) Peer-to-Peer (40%)

• Lead up to 6,000 volunteers/year (500 per month) in CLS’s iMPACT365 program.
• Implement onboarding, training, and performance tracking systems.
• Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).
• Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.

3) Tele-calling (20%)

• Build and oversee a tele-calling donor acquisition/retention team.
• Develop call scripts, training, and compliance procedures.
• Track metrics such as call-to-donation conversion and average donation size.
• Ensure accurate data entry and integration into CRM.

Qualifications & Experience

• Bachelor’s or Master’s in Non-profit Management, Business, or related field.
• 5+ years in fundraising, retail donor acquisition, or grassroots campaigns.
• Experience managing large volunteer or fundraising teams.
• Fluency in English; regional Indian languages preferred.
• Strong data and performance-tracking skills.
• Excellent leadership and communication abilities.

What We Offer

• A chance to build India’s largest retail donor base for emotional wellness.
• Work with a mission-driven, international team.
• Leadership growth within a fast-scaling non-profit.

To Apply:

• Please send your CV and a short cover letter to [Insert email/portal] with subject line:

  Fundraising Manager - Retail