At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Technology Consulting
Title: Manager I, IT Delivery
EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
EY Technology:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
- EY Technology supports our technology needs through three business units:
- Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
- Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
- Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
The opportunity
The role oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Manages the implementation of divisional products. Manages the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact. The role also oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals, leads the software development lifecycle (SDLC) for timely and effective delivery of IT initiatives, identifies and mitigates project risks, and manages vendor and third-party relationships to ensure high-quality, on-time deliverables.
Your Key Responsibilities
- Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
- Responsible for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops environmental requirements for each project.
- Works closely with management to develop and implement staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
- Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and evaluates and recommends appropriate strategies and technologies for building products and delivering services.
- Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
- Presents status, metrics, and department initiatives at meetings with management and project peers. Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
- Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.
- Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
- Participates in special projects and performs other duties as assigned.
- Oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals.
- Leads the software development lifecycle (SDLC), ensuring timely and effective implementation of IT initiatives.
- Identifies and mitigates risks throughout the project lifecycle to ensure smooth execution.
- Manages relationships with external vendors and third-party service providers to ensure quality and timely project deliverables.
Skills And Attributes For Success
- A team player with strong analytical, communication and interpersonal skills
- Constantly updating yourself about new technologies in the market
- A winning personality and the ability to become a trusted advisor to the stakeholders
To qualify for the role, you must have
- Minimum 8+ years of experience in IT delivery, project management, or technology leadership roles, with expertise in software implementation and team management.
- Bachelor’s degree (B.E./B.Tech) in Computer Science, Information Technology, or related field; Master’s degree in Technology, Business Administration, or equivalent preferred.
- Proficient in IT project planning, SDLC methodologies, and enterprise software delivery.
- Experience in vendor management, risk mitigation, and budget control.
- Understanding of cybersecurity principles and experience integrating security practices into IT projects.
Ideally, you’ll also have
- Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
- Be highly flexible, adaptable, and creative.
- Comfortable interacting with senior executives (within the firm and at the client)
What We Look For
- Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.
What Working At EY Offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
