Full Stack Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

• Design, Build and Manage scalable and highly available Cloud Contact Center infrastructure on vendor platform such as Amazon Connect, Genesys etc.
• Design, Build and Manage scalable and highly available Unified Communications (UC) infrastructure components.
• Monitor, Troubleshoot and Optimize Cloud Contact Center infrastructure with AI-aided tools and Automation.
• Drive new solutions, design architecture & integration standards for Cloud Contact Center infrastructure operations leveraging Site Reliability Engineering (SRE) principles.
• Collaborate across teams to ensure seamless integration with full-stack components.
• Implement Infrastructure as Code (IaC) using Templates and central orchestration tools.
• Automate deployments with provisioning tools to achieve Zero/Low touch provisioning.
• Ensure compliance with Contact Center best practices and organizational policies.
• Continuously evaluate and implement new Contact Center technologies and tools to improve efficiency.
• Provide technical guidance and support to team members and stakeholders.
• Basic knowledge and Network and Security. Required Skills:
• Strong proficiency in Unified Communications (UC) and Contact Center (CC) technology platforms.
• Hands-on experience with Cloud CC platforms (Amazon Connect, Genesys Cloud CX, Nice CXOne, Cisco Webex, Five9).
• Experience with adjunct systems (e.g., recording, WFM, dialers, CRM, SBC).
• Strong understanding in Site Reliability Engineering (SRE) Framework.
• Proficiency in coding languages (Node.js, TypeScript, Python).
• Strong understanding with Infrastructure as Code (IaC).
• Experience in automation and scripting tools (Python, Ansible).
• Proficiency in AI-aided observability/management tools (e.g., CloudWatch, Dynatrace, Splunk, ServiceNow).
• Strong understanding of networking, security, and cloud CC best practices.
• Ability to troubleshoot complex Contact Center incidents and infrastructure issues.
• Excellent communication and collaboration skills. Certifications (Required/Preferred):
• Cisco Certified Network Associate – Professional Collaboration
• Cisco Certified DevNet Specialist – Webex
• AWS Certified Solutions Architect Associate – Professional
• Genesys Cloud CX Certified Architect – Developer - Professional
• NICE Certified Implementation Engineer (NCIE)
• NICE Certified Development Professional (NCDP)
• Oracle Communications Session Border Controller Basic Certified Implementation Professional
• AudioCodes Certified Associate- Professional
• Microsoft Certified: Azure Developer Associate
• PCEP – Certified Entry-Level Python Programmer
• OpenJS Node.js Application Developer (JSNAD)
• HashiCorp Certified: Terraform Associate
• Site Reliability Engineering Foundation (SREF)