Front Office Manager

Job Summary:

The Front Office Manager will lead all front office operations while ensuring superior guest service standards, effective team management, and operational efficiency. A key focus will be on maximizing sales conversions, optimizing OTA performance, managing guest transportation and hotel vehicles, and leading a motivated front office team.

Key Responsibilities:

• Oversee smooth day-to-day operations of the front desk, concierge, and lobby services.
• Ensure efficient guest check-in/check-out, reservation handling, and billing processes.
• Resolve guest complaints and service issues with empathy and promptness.
• Convert direct inquiries and walk-ins into bookings through effective upselling and persuasive communication.
• Work closely with the sales & marketing team to push room sales and packages.
• Maintain conversion ratios and implement improvement strategies.
• Monitor and manage OTA platforms (e.g., Booking.com, Agoda, Goibibo, MakeMyTrip).
• Ensure accurate inventory, rate parity, and content management across OTAs.
• Coordinate with revenue management to optimize occupancy and pricing strategy.
• Manage hotel-owned and outsourced vehicles for guest pickups, drops, and hotel errands.
• Maintain records of vehicle usage, fuel consumption, driver schedules, and maintenance.
• Ensure timely coordination with guests for airport/station transfers and sightseeing logistics.
• Lead, train, and motivate the front office team to maintain high service standards.
• Conduct briefings, performance evaluations, and maintain staff discipline and grooming.
• Foster a culture of accountability, ownership, and hospitality excellence.
• Liaise with housekeeping, maintenance, F&B, and security for seamless guest service.
• Maintain MIS reports on occupancy, revenue, vehicle use, and guest feedback.
• Assist in budgeting, forecasting, and cost control in front office operations.

Qualifications & Experience:

• Graduate/Diploma in Hotel Management or related field.
• Minimum 4–6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proven experience in OTA management and sales conversion in the hospitality industry.
• Strong knowledge of PMS (Property Management Systems), MS Office, and OTA extranets.
• Valid driver’s license preferred (for vehicle management understanding).

Skills Required:

• Strong leadership and team-handling skills.
• Excellent communication and interpersonal abilities.
• Guest-centric mindset with attention to detail.
• Analytical thinking with problem-solving aptitude.
• Time management and multitasking under pressure.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Work Location: In person