Front Office Manager

Company Description

• Oversee and manage all front office operations, including reception and guest services
• Ensure the highest standards of customer service and guest satisfaction
• Lead, train, and motivate the front office team to deliver exceptional performance
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain front office policies, procedures, and standards
• Monitor and analyze key performance indicators to drive continuous improvement
• Manage front office budgets and financial performance
• Ensure compliance with local regulations and industry standards
• Coordinate with sales and marketing teams to support promotional activities
• Implement and oversee loyalty programs to foster long-term guest relationships
• Conduct regular team meetings and performance evaluations
• Stay updated on industry trends and implement innovative practices to enhance guest experiences
  

• Strong leadership and team management skills
• Bachelor degree / Diploma in Tourism & Hospitality Management
• Minimum 1 year of relevant experience in a similar capacity
• Excellent reading, writing and verbal proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
  

• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.