Front Office Manager

Fairmont Hotels Resorts

1 - 4 years

5 - 9 Lacs

Jaipur

Posted:6 hours ago| Platform:

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Skills Required

Front office Front office operations Team management Excel Hospitality management guest satisfaction Customer service Management Continuous improvement Powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Jaipur, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences.

Oversee and manage all front office operations, including reception and guest services
Ensure the highest standards of customer service and guest satisfaction
Lead, train, and motivate the front office team to deliver exceptional performance
Manage guest check-ins, check-outs, and inquiries efficiently and professionally
Handle guest complaints and resolve issues promptly and effectively
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain front office policies, procedures, and standards
Monitor and analyze key performance indicators to drive continuous improvement
Manage front office budgets and financial performance
Ensure compliance with local regulations and industry standards
Coordinate with sales and marketing teams to support promotional activities
Implement and oversee loyalty programs to foster long-term guest relationships
Conduct regular team meetings and performance evaluations
Stay updated on industry trends and implement innovative practices to enhance guest experiences

Strong leadership and team management skills
Bachelor degree / Diploma in Tourism & Hospitality Management
Minimum 1 year of relevant experience in a similar capacity
Excellent reading, writing and verbal

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