Front Office Manager

Front Office Manager oversees the front desk and reception area, ensuring smooth daily operations and a positive guest experience. Key responsibilities include supervising and training front desk staff, managing reservations and check-ins/check-outs, handling guest inquiries and complaints, and coordinating with other departments. They also manage budgets, schedule staff, maintain records, and ensure the front office is clean and organized. Core responsibilities

• Staff management: Hire, train, and schedule front desk personnel, monitor their performance, and provide guidance.
• Guest services: Act as the main point of contact for guests, ensuring a welcoming environment and addressing inquiries and complaints promptly and professionally.
• Operational oversight: Ensure efficient check-in/check-out processes, manage reservations, and oversee daily front desk activities, including handling payments and maintaining cleanliness.
• Coordination: Liaise with other departments (e.g., housekeeping, maintenance) to ensure seamless service for guests.
• Administrative duties: Prepare reports, manage office supplies, handle mail and packages, and maintain accurate records.

Required skills

• Strong leadership and communication abilities
• Customer service orientation and problem-solving skills
• Proficiency in hotel or office management software and the Microsoft Office suite
• Ability to multitask and work efficiently under pressure
• Attention to detail

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Benefits:

• Cell phone reimbursement

Application Question(s):

• How much you have experienced in Front Office Manager?
• Are you female candidate?
• Are you comfortable for timings 10:00am to 7:00pm?
• Are you comfortable for 6 days working?
• How soon you can join?

Education:

• Bachelor's (Required)

Experience:

• Front desk: 4 years (Required)

Language:

• English (Required)

Location:

• Gurgram, Haryana (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person