Front Office Manager

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
§ Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals § Monitors status regularly and adjusts strategies as appropriate Manages the operation of the front office and related areas § Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas § Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals § Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate § Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel § Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly § Ensures front desk handles billing and cash in accordance with hotel’s standards § Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments § Ensures front office is in compliance with all hotel policy and procedures Develops and implements strategies and practices which support employee engagement § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems § Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis § Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction § Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures § Keeps Director of Rooms promptly and fully aware of all problems or unusual matters of significance § Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position § Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment § At all times projects a favourable image of the Hotel to the public § Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner INDHOTEL