Front Office Manager

We are seeking a dynamic and service-oriented Front Office Manager to lead the Front Office operations at Hotel Sonar Bangla. The ideal candidate will ensure smooth guest service operations, uphold service standards, and create memorable guest experiences while managing the front desk team efficiently.

Key Responsibilities

• Oversee daily Front Office operations including Reception, Guest Relations, Bell Desk & Reservations.
• Ensure warm, personalized, and professional guest service throughout the guest journey.
• Manage check-in/check-out processes efficiently and handle guest requests, complaints, and feedback.
• Coordinate room allocation and liaise with Housekeeping and F&B departments for seamless service.
• Monitor occupancy rates, room revenue, and contribute to upselling & revenue strategies.
• Train, mentor, and supervise front office staff to maintain high standards of hospitality.
• Maintain accurate records, reports, cash handling, and night audit procedures.
• Ensure compliance with company policies, safety standards, and brand guidelines.
• Handle OTA coordination and support in reviews management to maintain brand reputation.

Requirements

• Bachelor’s Degree in Hospitality Management or related field preferred.
• 4+ years of experience in Front Office operations in hotels or resorts; at least 1–2 years in a supervisory/managerial role.
• Strong communication and interpersonal skills.
• Knowledge of PMS Software (e.g., IDS/Opera or similar).
• Excellent problem-solving abilities and a guest-first mindset.
• Ability to manage team performance and maintain service discipline.

Desired Qualities

• Professional grooming and pleasant personality.
• Ability to work under pressure and multitask.
• Strong leadership & decision-making skills.
• Positive attitude and high level of service commitment.

Job Type: Full-time

Pay: ₹12,154.55 - ₹30,543.73 per month

Work Location: In person