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IHG Hotels & Resorts
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Front Office Manager

Front Office Manager

IHG Hotels & Resorts

3 - 8 years

8 - 9 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

Training Business administration Front office Front desk Guest service Hotel management Director Management Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our guests memorable experiences have to start somewhere. So why not with youwe're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

Every day is different, but you'll mostly be:

Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

Engaging with guests to build personal relationships and remedy any complaints

Conducting regular front office inspections to ensure we're making the right first impression

Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

Training team members on PBX procedures and taking the lead during an emergency or crisis

Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What We need from you:

bachelors degree / higher education qualification / equivalent in Hotel Management/ Business Administration

3 years of Front Office/Guest Service experience including management experience

Must speak fluent English

Other languages preferred

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Front Office Manager