Front Office & Guest Services Assistant Manager Guest Relations

1 - 3 years

2 - 6 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office & Guest Services Assistant Manager to join our team at the Marriott Hotel. The ideal candidate will have 1-3 years of experience in guest relations, front office operations, or a related field.


Roles and Responsibility
  • Manage front office operations, ensuring seamless check-in and check-out processes for guests.
  • Develop and implement effective guest relation strategies to enhance customer satisfaction.
  • Coordinate with various departments to ensure excellent service delivery to guests.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the front office team to achieve high levels of customer satisfaction.

Job Requirements
  • Proven experience in front office operations, guest services, or a related field.
  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Strong problem-solving and analytical skills are needed to handle complex guest issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel management systems and software applications is essential.
  • A graduate degree in any discipline is required; relevant certifications or training programs are an asset.

*Note - Job has been sourced from social media platforms/other public websites.

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