Front Desk Manager (Excellent Communication skills mandatory)

Job Title – Front Desk Manager

Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the

UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re

not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our office

management team are the drivers of our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing

things differently. We don’t want another cog in the machine; we’re looking for self-starters and

bold thinkers who want to pave their own career paths.

In a nutshell, the mission of an As the first point of contact in a fast-paced environment, the

Front Desk Executive is responsible for providing a professional and welcoming experience to

employees, clients, candidates, and visitors. This role involves managing reception operations,

basic administration, and communication support.

Are you ready to step up to the challenge?

Key Responsibilities

• Front Desk Operations & Hospitality:

Serve as the first point of contact by greeting and assisting visitors, vendors, and

candidates with a high level of professionalism and warmth.

• Communication Management:

Manage front-office email queries with prompt and accurate responses, ensuring

seamless redirection when necessary.

• Travel & Accommodation Coordination:

Support employees by arranging travel and accommodation logistics efficiently and

cost-effectively.

• Reception & Waiting Area Oversight:

Ensure the reception and waiting areas are consistently clean, well-maintained, and

welcoming.

• Log Management & Security Compliance:

Maintain accurate records for courier services, visitor check-ins, and security-related

documentation.

• Executive Support:

Provide scheduling assistance, meeting room coordination, and travel planning for

senior managers.

• Document & Presentation Preparation:

Draft and design presentations, internal reports, and communication materials as

required.

• Facility & Vendor Liaison:

Act as the go-to person for office maintenance, cafeteria services, security

coordination, and vendor management.

• Office Supplies & Equipment Maintenance:

Monitor inventory levels, manage procurement of office supplies, and ensure all

equipment is fully operational.

• Administrative & Compliance Documentation:

Maintain detailed administrative records including contracts, bills, expense reports, and

documentation for audits.

• Facility Operations Oversight:

Supervise day-to-day office maintenance, repairs, security arrangements, and

housekeeping vendor compliance.

Required Experience:

• Bachelor’s degree or diploma in Administration, Hospitality, or related fields.

• 5-7 years of experience in a front desk, or receptionist role in ITES/BPO/Banking

settings.

• Excellent communication skills in English; knowledge of additional languages is a plus.

• Familiarity with office software (MS Office, Google Workspace) and phone/email

systems.

• Pleasant personality, customer-focused attitude, and multitasking ability.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are

aligned.

• Health Insurance for employee and dependents.

• Wellbeing and social events

• Support causes that matter to you – Volunteering time off

About Us

We’re OakNorth, and we embolden entrepreneurs to realise their ambitions, understand their

markets, and apply data intelligence to everyday decisions to scale successfully at pace.

Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial

spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.

And for those who love helping businesses thrive? Our savings accounts help diversify the high

street and create new jobs, all while earning savers some of the highest interest on the market.

But we go beyond finance, to empower our people, encourage professional growth and create

an environment where everyone can thrive. We strive to create an inclusive and diverse

workplace where people can be themselves and succeed.

Our story

OakNorth was built on the foundations of frustrations. In 2005, when our founders tried to get

business finance for their data analytics company, the computer said ‘no’. Unfortunately, all

major banks in the UK were using the same computer – and it was broken.

Why was it so difficult for a profitable business with healthy cash flow, retained clients and

commercial success to get a loan? The industry was too focused on financials from the past,

rather than potential in the future.

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? And what if that

bank allowed savers to invest their money into businesses that create jobs in their

communities?

Say hello to OakNorth.

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