Optimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. We fully manage email strategy, copy, design, development, QA, and reporting - so our clients can step out of the inbox and scale faster. Trusted by over 500 teams globally, we deliver fast, conversion-focused email systems built on Figma and executed in 48 hours or less.
With a mission to become the World’s No. 1 Email Marketing Agency, we’re scaling at hyper-growth. Our founders, Nishant and Sushant Yadav, launched Optimite in 2019 and have since partnered with the largest Shopify brands and digital agencies across the US and Europe.
As a Strategy & Ops Associate, you’ll act as the analytical and operational backbone of the Founder’s Office. Your role is to bring clarity to noise, track execution, and provide data-backed insights that help founders and department heads make better decisions.
You’ll be responsible for structuring projects, building reports, managing follow-ups, and ensuring that strategy translates into execution. From process audits and cross-functional coordination to KPI dashboards and special founder-led projects, you’ll play a critical role in making Optimite more efficient and scalable.
You’ll focus on
- Data & Reporting (35%)
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Ops Support & Follow-ups (30%)
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Cross-Functional Projects (25%)
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Strategic Support (10%).
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Build dashboards and reports on performance across Sales, Ops, HR, and Marketing.
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Track key KPIs weekly and escalate risks early.
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Conduct QA checks on reports to ensure accuracy and reliability.
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Suggest insights and optimizations based on trends.
Metrics you’ll own:
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Dashboard Accuracy: 95% error-free reports.
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Timely Reporting: 100% reports shared by agreed deadlines.
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Actionable Insights: 2 insights/month influencing decisions.
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Track project timelines in ClickUp and ensure no task slips.
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Follow up with department heads on pending deliverables.
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Ensure SOPs, workflows, and knowledge bases are up-to-date.
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Support in onboarding and training documentation.
Metrics you’ll own:
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Task Closure Rate: 95% follow-up adherence.
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SOP Updates: 2/month.
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Onboarding Documentation Timeliness: 100% before Day 1 of new hires.
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Coordinate between teams for founder-led projects.
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Drive alignment and ensure deliverables are completed without bottlenecks.
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Facilitate async updates and knowledge sharing across departments.
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Track and report progress to Founder’s Office weekly.
Metrics you’ll own:
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Project Completion: 90% projects delivered on time.
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Cross-Team Alignment: Zero duplicated or contradictory tasks.
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Founders’ Review Prep: 100% reports ready for monthly reviews.
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Conduct research on competitors, market trends, and industry benchmarks.
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Support founders in decision-making with structured frameworks.
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Assist in ad hoc initiatives like pitch decks, case studies, or investor research.
Metrics you’ll own:
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Research Output: 1 structured research/month.
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Founders’ Queries: 48 hrs turnaround.
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Strategic Inputs: 1 framework/quarter adopted.
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Daily ClickUp task tracking & project updates.
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Weekly 1:1 sync with Chief of Staff/Founders on progress.
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Monthly Department KPI roll-up + insight reporting.
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Quarterly Strategic project reviews & retrospectives.
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1–3 years of experience in operations, strategy, consulting, or analytics.
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Strong data and reporting skills (Excel/Sheets, Looker Studio, or Power BI).
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Experience with project management tools (ClickUp/Asana/Jira).
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Excellent written and verbal communication.
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High ownership mindset with the ability to follow through independently.
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Exposure to Founder’s Office or startup environments.
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Familiarity with email marketing, eCommerce, or agency business models.
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Basic SQL or automation knowledge (Zapier, Make, n8n).
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Comfort with documentation tools like Notion, Confluence, or Loom.
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Founders and Heads rely on you for accurate, timely insights.
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No project slips without visibility — everything is tracked and escalated.
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SOPs, knowledge bases, and reporting systems run smoothly under your watch.
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You’re seen as a problem-solver and clarity creator, not just a task follower.
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You’re structured and detail-oriented, but can also move fast when needed.
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You thrive in cross-functional settings and enjoy connecting dots across teams.
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You’re curious, data-driven, and love digging into both numbers and processes.
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You take ownership — founders don’t need to chase you for updates.
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You embrace feedback and always seek to improve workflows and systems.
