Fleet Supervisor

Job Overview

We are actively looking for a Fleet Supervisor to join our team at Potafo as part of our ongoing expansion. In this role, you will be responsible for managing daily delivery operations, supervising our fleet of delivery partners, and ensuring high standards of service and efficiency. This is a fast-paced, hands-on position ideal for someone who can lead teams, solve operational challenges in real time, and contribute to building a scalable, reliable delivery network.

Key Responsibilities

• Fleet Management: Oversee daily operations and deployment of delivery partners to ensure order fulfillment and timely deliveries.
• Team Supervision: Lead and motivate a team of delivery partners; track attendance, performance, and compliance.
• Performance Tracking: Monitor fleet KPIs such as turnaround time, fulfillment rate, and customer feedback. Identify areas for improvement.
• Training & Onboarding: Support the recruitment, onboarding, and training of new delivery partners. Reinforce safety, hygiene, and service standards.
• Issue Resolution: Act swiftly to resolve real-time delivery issues, including delays, route changes, or absence of delivery partners.
• Compliance & Safety: Ensure delivery partners follow traffic rules, platform guidelines, and safety protocols.
• Data & Reporting: Maintain logs of attendance, shift allocations, escalations, and performance. Provide regular reports to management.
• Engagement & Retention: Foster positive relationships with delivery partners, address grievances, and work to improve partner retention and satisfaction.

Requirements

• Bachelor’s degree or equivalent experience in Logistics, Supply Chain, Operations, or a related field.
• 1 - 3 years of experience in fleet supervision, logistics, last-mile delivery, or operations.
• Strong leadership, interpersonal, and conflict resolution skills.
• Ability to work under pressure in a fast-paced environment .
• Proficiency in using mobile apps, GPS tracking tools, and Excel or similar reporting tools.

Preferred Skills

• Experience working in fast-paced, high-volume operational environments (e.g., logistics, e-commerce, hyperlocal delivery, or mobility services).
• Ability to analyze operational data and make real-time decisions.
• Proficiency in local language(s) is an added advantage.

Why Join Potafo?

• Be part of a rapidly growing food delivery platform making a real impact.
• Dynamic work culture that values ownership and innovation.
• Attractive compensation with incentives based on performance.
• Growth opportunities across operations and leadership roles.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Nellicode, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Team management: 1 year (Required)

Work Location: In person