Fleet Supervisor

The role involves planning and assigning daily tasks to the team based on task inflow and criticality. You will be responsible for handling customer complaints and escalations, ensuring tasks are completed within specified timelines and quality standards. Daily operational metrics need to be monitored by interacting with field executives and maintaining effective communication with management and field executive team to address real-time customer issues. Proper documentation and records must be maintained as per standard operating procedures for each task. You will oversee end-to-end customer experience, drive improvement projects, and provide guidance and motivation to the field executives to achieve their key performance indicators. Collaborating with internal stakeholders to enhance processes and controls will be part of your responsibilities. Regularly measuring and enhancing customer satisfaction metrics is essential. Key Skills: - Strong time management and prioritization skills - Demonstrated commitment to people, processes, and customer satisfaction - Team player with coaching and mentoring abilities - Ownership of customer-facing metrics and dedication to delivering excellent customer experience - Problem-solving skills with the ability to generate multiple solutions - Excellent communication skills - Proficiency in MS Office, report generation, basic data management/analysis, and presentation skills Required Candidate Profile: - Graduate or higher education level, with a preference for a degree in operations management or business management - Proven experience in fleet/operations management - Experience in building and managing large operations - Proficiency in operational procedures and policies - Strong team management, administrative management, and organizational skills - Excellent leadership and decision-making abilities - Good communication and interpersonal skills ,