Fleet Supervisor

• Plan and assign daily tasks to the team based on inflow and criticality of the tasks.
• Handle customer complaints and escalations and drive them to logical closure with help from the TL
• All assigned tasks need to be performed within the stipulated timelines and Quality standards by the team.
• Drive daily Operational metrics by interacting with the FEs and tracking real time status on the ground.
• Communicate effectively with Acko management and the FE team regarding real time customer issues and escalations to provide timely resolution/closure of all tasks.
• Ensure appropriate documentation and records are maintained and checked as per the SOP for each task.
• Be responsible for end to end Customer Experience and work towards improving the same through frequent improvement projects and training interventions
• Build a strong team of FEs by guiding and motivating them to deliver on their KPIs and by providing continuous feedback/training etc.
• Liaise with internal stakeholders as and when required to build better processes and internal controls
• Work towards measuring and improving CSAT/NPS/CES metrics on a regular basis

Key Skill

• sMust have good time management and prioritization skill
• sShould demonstrate strong commitment towards people, processes and customer
• sMust be a team player and have the ability to coach/mentor executives regularl
• yShould demonstrate ownership for all customer facing metrics and be “customer obsessed” to deliver excellent end to end customer experience at all time
• sMust have problem solving abilities and be able to come up with multiple solutions to a proble
• mMust have strong communication skill
• sKnow how of MS Office, report generation, basic data management/analysis and presentation skill

sRequired Candidate profil

• eShould be a graduate or above. A bachelor's or associate's degree in operations management or business management may be advantageous
• .Proven work experience in fleet/operations management
• .Experience in building & managing large operations
• .Good working knowledge of operational procedures and policies
• .Strong team management, administrative management, and organizational skills
• .Excellent leadership and decision-making skills
• .Good communication and interpersonal skills