Field Service Supervisor

As a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.

Responsibilities

Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams. Arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative maintenance in the Airfield. Active participation with Client during Operation and DGCA inspection. Coordination with customer for arranging trainings to various stockholders. Updating Daily report and Monthly report to client and Internal HAIL teams. Internal Team Management (Allotment of team as per work conditions). Photometric compliance as per the contract. Managing Subcontract teams and their billing every month. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports.

• Providing service support for complex AGL Systems.
• Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontract payroll.
• Technical skills:
  

Required – AGL Field and CMS Systems.
Desired – CAT III AGL System,.

• Achieving Order Booking, Revenue & Collection plan every month
  

Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll.

• Team player, Effective communication skills, Customer facing, Result oriented & hard working
  

Qualifications

YOU MUST HAVE

• Minimum of 10+ years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
  

WE VALUE

• Bachelor's degree in Engineering or a related field
• Strong leadership and team management skills
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Strong business acumen
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.