Field Service Supervisor

Brief Job Description:

The Field Service Engineer:

• Provide consistent quality and support to customers across the region.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Assist Delivery of project site works on LV switchgear panels - Installation, commission, test and handover to client over multiple projects.
• Assist in the completion of preventative maintenance tasks for all aspects of LV switchgear panels.
• Preparation of all tools, test equipment and site documentation for project/maintenance activities.
• Liaise with department internal procurement for any additional material requirements/manufacturing needs to close out snag lists.
• Completion of site related paperwork, ensuring documentation is signed off by all relevant parties and uploaded to client portals in a timely manner.
• Responsibility for safe working practices on-site and ensuring all relevant HSE procedures are adhered to.
• Be willing to undertake varying levels of security clearance & criminal record checking for customer sites that have enhanced security procedures.
• Attend customer sites across a defined geographical area.
• Fully participate in an on-call rota (as defined locally).

Qualifications:

Required/ Minimum Qualifications:

• Minimum 3+ years’ experience in a site / client facing role.
• Recognized qualification in an Engineering discipline.

Additional / Preferred Qualifications: -

• Experience with dealing with clients/customers in a professional manner.
• Familiar with all aspects of electrical panel testing & fault finding.
• Understanding of LV Switchgear and Protection devices.
• Good understanding of safe isolation and electrical safety.
• Familiar with maintaining accurate and detailed completion of test documentation.
• Experience with Client Factory Acceptance Tests / Site Acceptance Tests.
• Excellent communicator.
• Fully flexible to work additional hours on request.
• This is a site-based role and majority of work time will be based on-site or travelling.
• Full driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• A significant number of afterhours and weekend work, frequently scheduled with little notice.
• Travel on a daily basis to and from customer sites.
• Will be required to stay away from home or travel long distances.
• Occasional heavy lifting required.
• You will be expected to operate as part of a team.
• Participate on the 24/7 on call rota.
• May be required to travel abroad from time to time.
• You will be supplied with a Company uniform, which must be warn at all times while working.

Time Travel Needed:

• None.