F&B Captain/Steward/Hostess/Customer Service/Hostess -MNC QSR 5 Star Restaurant Chain Company
Customer Service Representative
Job Title: Customer Service Representative - Food & Beverages
Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide information about food and beverage products, including ingredients, pricing, and availability.
- Assist customers in placing orders, making recommendations, and resolving any issues or concerns.
Order Processing:
- Accurately process customer orders in a timely manner.
- Coordinate with internal teams, including the kitchen and delivery personnel, to ensure seamless order fulfillment.
- Keep customers informed about the status of their orders and any potential delays.
Product Knowledge:
- Stay informed about the menu, including new additions and seasonal offerings.
- Provide detailed information about ingredients, allergens, and nutritional information to customers.
- Continuously update product knowledge to better assist customers with their inquiries.
Issue Resolution:
- Address and resolve customer complaints, concerns, and feedback in a professional and positive manner.
- Collaborate with the quality control team to investigate and resolve product-related issues.
Communication:
- Effectively communicate with cross-functional teams, including kitchen staff, delivery personnel, and management.
- Keep customers informed about promotions, discounts, and special events.
Customer Feedback:
- Collect and document customer feedback to identify areas for improvement.
- Share feedback with the management team to enhance overall customer satisfaction.
Documentation:
- Maintain accurate and up-to-date customer records.
- Generate reports on customer inquiries, orders, and feedback for management review.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service, preferably in the food and beverage industry.
- Excellent communication and interpersonal skills.
- Knowledge of food and beverage products, including ingredients and preparation methods.
- Strong problem-solving abilities and the ability to handle challenging customer situations.
- Familiarity with order processing systems and customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as needed.
JD for Restaurant Captain
Job Title: Restaurant Captain
Location:
Mumbai
Reports To:
Restaurant Manager
Job Summary:
As a Restaurant Captain, you will be responsible for providing a pleasant dining experience by ensuring all guests are treated cordially, seated comfortably, and attended to promptly. You will oversee the service team, coordinate the floor operations, and ensure the staff adheres to the restaurant's service standards and etiquette.
Key Responsibilities:
- Greet guests upon arrival and assist them with seating according to their preferences and reservation status.
- Supervise the waitstaff, bartenders, and other service staff to ensure optimal performance and adherence to service standards.
- Manage table settings and seating arrangements to accommodate guests comfortably and maximize space efficiency.
- Oversee the distribution of menus and inform guests about special items, menu changes, and out-of-stock items.
- Take lead in resolving customer complaints regarding food quality or service.
- Train new hires and organize ongoing staff training to maintain high service standards.
- Coordinate with the kitchen and bar staff to ensure timely preparation and delivery of orders.
- Ensure cleanliness and hygiene standards are maintained throughout the restaurant.
- Handle reservation inquiries and maintain an accurate reservation book.
- Process billing and payments accurately and efficiently.
- Provide feedback to the management on guest satisfaction and staff performance.
- Assist in inventory management and ordering supplies as needed.
Required Skills and Qualifications:
- High school diploma or equivalent; degree in hospitality or restaurant management preferred.
- Proven experience as a Restaurant Captain or in a similar role in the hospitality industry.
- Excellent interpersonal and communication skills.
- Strong leadership abilities and team management skills.
.
Key Responsibilities:
Operations Management:
- Oversee the overall functioning of the food and beverage outlet.
- Ensure compliance with health and safety regulations.
- Manage inventory levels and order supplies as needed.
- Monitor and maintain the cleanliness and organization of the outlet.
Staff Management:
- Recruit, train, and supervise outlet staff.
- Schedule shifts and allocate responsibilities to ensure optimal staffing levels.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and collaborative work environment.
Customer Service:
- Ensure that customers receive high-quality service.
- Address customer complaints and resolve issues promptly.
- Train staff on excellent customer service practices.
- Monitor customer feedback and implement improvements as needed.
Sales and Revenue:
- Set and achieve revenue targets for the outlet.
- Implement strategies to maximize sales and profitability.
- Analyze sales data and trends to identify opportunities for growth.
- Introduce promotions or marketing initiatives to drive sales.
Quality Control:
- Maintain high standards of food and beverage quality.
- Conduct regular inspections to ensure compliance with quality standards.
- Address any issues related to product quality promptly.
Financial Management:
- Prepare and manage the outlet budget.
- Monitor expenses and implement cost-control measures.
- Generate financial reports and provide regular updates to senior management.
Communication:
- Communicate effectively with staff, management, and suppliers.
- Participate in regular meetings to discuss performance, goals, and improvements.
- Keep abreast of industry trends and share relevant information with the team.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in a supervisory or managerial role in the food and beverage industry.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Knowledge of health and safety regulations.
- Understanding of food and beverage trends and customer preferences.
- Ability to work in a fast-paced environment and handle pressure.
Job Title: Restaurant Steward
Introduction:
Key Responsibilities:
- Maintain cleanliness and organization within the kitchen, dishwashing area, and dining spaces.
- Wash and sanitize all pans, utensils, and dishes either manually or using dishwashers.
- Manage garbage disposal and recycling in accordance with restaurant policies.
- Assist in basic food preparation under the guidance of the chef or kitchen supervisor.
- Ensure all cleaning equipment and kitchen appliances such as blenders, grinders, and ovens are maintained and cleaned.
- Re-stock kitchen and dining area items like cutlery, dishes, glasses, and ingredients as needed.
- Ensure the kitchen, storage, and disposal areas are kept in accordance with health and safety regulations.
- Assist in inventory control and management.
- Handle table settings, polishing silverware, and ensuring serveware is presentable.
- Coordinate with kitchen and dining staff to address any issues with food quality or service.
- Assist in setting up events, banquets, and other special functions.
- Provide input on kitchen efficiency and safety improvements.
Requirements:
- Proven experience as a Steward or similar role in the hospitality or restaurant industry.
- Familiarity with health and safety regulations in the food service industry.
- Strong organizational and time management skills.
Job Title:
Job Summary:
We are seeking a friendly, professional, and well-groomed Hostess to join our restaurant team. As the first point of contact for our guests, the Hostess is responsible for creating a welcoming environment, managing reservations, and ensuring efficient seating flow to provide an exceptional dining experience.
Key Responsibilities:
- Greet guests promptly and warmly as they enter the restaurant.
- Manage waitlists and reservations using the reservation system.
- Assign tables and coordinate with servers to balance seating flow.
- Provide accurate wait time estimates and communicate delays clearly.
- Answer incoming calls and respond to guest inquiries professionally.
- Maintain the cleanliness and organization of the host/hostess area.
- Assist with guest needs and accommodate special requests when possible.
- Collaborate with front-of-house and back-of-house staff to ensure seamless service.
- Follow opening and closing procedures as directed.
- Ensure compliance with health, safety, and hygiene standards.
Share your updated resume - hrd8.pawf@gmail.com or Whatsapp(8871412511)
