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1.0 - 5.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Hotel Hostess at Solaris Hotel Indore, a luxurious 4-star hotel situated near Regional Park, your primary responsibility will be to deliver exceptional customer service to our esteemed guests, ensuring a pleasant and memorable experience throughout their stay. With a range of world-class facilities including a rooftop restaurant, clubhouse, swimming pool, grand and wedding halls, cafe, outdoor space, and kids play zone, Solaris Hotel offers a serene and opulent environment for relaxation and celebration. Ideally located in Indore, Madhya Pradesh, India, this full-time position requires a junior level of experience in hospitality, ranging from 1 to 3 years. The successful candidate should possess previous experience in a similar role within the hospitality industry, excellent communication and interpersonal skills, a strong customer service orientation, and the ability to thrive in a team-based environment. Knowledge of hotel operations and services, attention to detail, multitasking abilities, and fluency in English and Hindi are also essential for this role. Flexibility to work in shifts and on weekends is a must. Your duties as a Hotel Hostess will include warmly welcoming and greeting guests, escorting them to their designated areas, and providing assistance with luggage. You will be responsible for offering accurate information about hotel facilities, services, and local attractions, as well as taking and delivering food and beverage orders. Maintaining the cleanliness and neat presentation of common areas and dining spaces, handling guest inquiries, complaints, and requests efficiently, and ensuring a positive and professional demeanor at all times are crucial aspects of this role. Additionally, you will assist with special events and functions held at the hotel and collaborate with other hotel staff to ensure seamless and efficient operations. If you are a pleasant and outgoing individual with a passion for delivering exceptional service and creating unforgettable experiences for guests, then we invite you to join our dedicated team at Solaris Hotel Indore.,
Posted 3 days ago
2.0 - 3.0 years
4 - 5 Lacs
Hyderabad
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 3 days ago
0.0 - 1.0 years
2 - 3 Lacs
Jodhpur
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Panipat, Jind, Sonipat
Work from Office
Freshers and Experienced Both Can Apply Age- 18 to 26 Years Role & responsibilities Greeting and welcoming Passengers and Solving issues. Providing them with proper flight instructions Keeping a check on passengers and their safety Greeting passengers and guiding them to their respective seat Required Experience, Skills, and Qualifications: - Minimum 12th or a Graduate Excellent Communication skills ( Both English & Hindi), if you know other Language, will be a added advantage Outgoing personality with excellent interpersonal skills.
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Noida, Dehradun, Delhi / NCR
Work from Office
Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply.
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Mumbai, Delhi / NCR
Work from Office
Age- 18 to 26 Years Base- Delhi and Mumbai Freshers and Experienced Both Can Apply Role & responsibilities Greeting and welcoming Passengers and Solving issues. Providing them with proper flight instructions Keeping a check on passengers and their safety Greeting passengers and guiding them to their respective seat Required Experience, Skills, Eligibility and Qualifications: - Minimum 12th or a Graduate Height - Female - 155 CM and Male - 170 CM Excellent Communication skills ( Both English & Hindi), if you know other Language, will be a added advantage Outgoing personality with excellent interpersonal skills Passport Must ( if applied for Passport can also apply for this role)
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply.
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Panipat, Gurugram, Delhi / NCR
Work from Office
Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply.
Posted 1 week ago
0.0 - 3.0 years
0 - 3 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Key Responsibilities: GRE (Guest Relations Executive): Greet and welcome guests with a warm, friendly attitude Address guest queries and ensure high customer satisfaction Coordinate with various departments for smooth guest service Stewards: Serve food and beverages to guests efficiently Maintain cleanliness and hygiene in the dining area Assist in table setting and clearing Reservation Staff: Handle booking inquiries via phone, email, or in person Update and manage reservation system Ensure accuracy in booking and guest details Requirements: Age - 18 to 27 Minimum Qualification - 12th Pass Good communication skills (English/Hindi/regional language) Morning shifts for girls
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Kochi
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 2 weeks ago
2.0 - 8.0 years
4 - 10 Lacs
Hyderabad
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 2 weeks ago
1.0 - 4.0 years
1 - 3 Lacs
Vadodara
Work from Office
We are looking for Smart Female Candidate with good communication & inter personal skills, problem solving and great at coordinating works. Role & responsibilities Welcome visitors by greeting them, in person or the telephonic, answering and referring inquiries. Managing Administrative tasks like courier inward & outward entries, bill entries & verification. Additional assistance as and when required in HR & Admin department. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material. Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock . Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Preferred candidate profile Proven work experience as a Receptionist or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Excellent written and verbal communication skills Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Perks and benefits As per industry norms
Posted 2 weeks ago
1.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Guest Relations Ensure Guest Satisfaction by maintaining high service standards Address & Resolve Guest Complaints Conduct regular checks with the guests FOH Management Marketing & Promotions (Collaborate with the marketing team and support them in execution of campaigns) Guest Feedback Management Support Ops team in Events Planning & Execution Regular Performance Evaluations.
Posted 3 weeks ago
1.0 - 3.0 years
4 - 5 Lacs
Mumbai
Work from Office
Guest Relations Ensure Guest Satisfaction by maintaining high service standards Address & Resolve Guest Complaints Conduct regular checks with the guests FOH Management Marketing & Promotions (Collaborate with the marketing team and support them in execution of campaigns) Guest Feedback Management Support Ops team in Events Planning & Execution Regular Performance Evaluations.
Posted 3 weeks ago
1.0 - 3.0 years
4 - 5 Lacs
Pune
Work from Office
Guest Relations Ensure Guest Satisfaction by maintaining high service standards Address & Resolve Guest Complaints Conduct regular checks with the guests FOH Management Marketing & Promotions (Collaborate with the marketing team and support them in execution of campaigns) Guest Feedback Management Support Ops team in Events Planning & Execution Regular Performance Evaluations.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Visakhapatnam
Work from Office
We are seeking an enthusiastic and customer-focused F&B Hostess to join our team in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience. Greet and welcome guests warmly upon arrival Manage reservations and seating arrangements efficiently Provide menus and inform guests about daily specials or promotions Coordinate with kitchen and wait staff to ensure smooth service flow Handle guest inquiries and special requests professionally Maintain cleanliness and organization of the reception area Monitor dining room capacity and manage wait times effectively Assist in resolving any guest concerns or complaints Collaborate with other team members to maintain high service standards Keep up-to-date with menu changes, events, and promotions Ensure compliance with health and safety regulations Participate in staff meetings and training sessions as required Previous experience as an F&B Hostess or in a similar customer service role Excellent communication and interpersonal skills Strong guest engagement abilities and a friendly, approachable demeanor Proficiency in English; knowledge of local languages is a plus Diploma or Bachelors degree in hospitality management, business administration, or a related field preferred Demonstrated problem-solving skills and ability to handle challenging situations Detail-oriented with excellent organizational abilities Flexibility to work various shifts, including weekends and holidays Basic computer skills for managing reservations and using point-of-sale systems Knowledge of restaurant operations and food service procedures Ability to work efficiently in a fast-paced environment Strong multitasking skills and capacity to prioritize tasks effectively Familiarity with local cuisine and culture is advantageous Professional appearance and adherence to grooming standards
Posted 3 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Udaipur
Work from Office
Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Promote F&B Outlets to each customer in down time. Successful completion of the training process. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. To assist in Menu printing. Administration To collect all general requisitions and food & beverage requisitions. To prepare and record all inventory on daily, monthly and quarterly basis. Report any engineering issues and make a request for the same. Maintain daily logs and update the Logbook on daily basis. Financial and Revenue Responsibilities To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to. To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis. Guest Service Responsibilities To establish a professional rapport with guests and maintain good customer relationship. To handle guest enquiries in a friendly, courteous and efficient manner. To be fully knowledgeable about all bar products, wine and cocktail recipes. GENERAL DUTIES: To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times. To maintain good working relationships with colleagues and all other departments. To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To comply with local legislation as required. To respond to any changes in the department as dictated by the needs of the hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Qualifications Relevant experience as a F&B Hostess or similar is an asset Diploma/ BS degree in hospitality management, business administration, or related field Excellent communication skills & guest engagement skills Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Proficiency in English
Posted 3 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Key Responsibilities : Greet guests upon arrial with a friendly and professional demeanor. Escort guests to their tables and present menus. Manage table reserations using reseration software or manual logs. Answer phone calls, proide information about the restaurant, and handle inquiries or complaints courteously. Coordinate with the restaurant team to manage table turnoers, wait times, and special guest requests. Maintain a clean and organized reception/hostess area. Monitor guest satisfaction and inform management of any concerns or feedback. Maintain knowledge of restaurant offerings, daily specials, and eents. Assist with menu distribution, decorations, or eent setup if needed. Ensure guest seating preferences (indoor/outdoor, smoking/non-smoking) are accommodated where possible. Follow grooming and hygiene standards consistently.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Key Responsibilities : Greet guests upon arrial with a friendly and professional demeanor. Escort guests to their tables and present menus. Manage table reserations using reseration software or manual logs. Answer phone calls, proide information about the restaurant, and handle inquiries or complaints courteously. Coordinate with the restaurant team to manage table turnoers, wait times, and special guest requests. Maintain a clean and organized reception/hostess area. Monitor guest satisfaction and inform management of any concerns or feedback. Maintain knowledge of restaurant offerings, daily specials, and eents. Assist with menu distribution, decorations, or eent setup if needed. Ensure guest seating preferences (indoor/outdoor, smoking/non-smoking) are accommodated where possible. Follow grooming and hygiene standards consistently.
Posted 3 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Greeting guests as they enter & putting them on a waiting list as necessary Providing guests with menus and answering any initial questions Seating guests at tables or in waiting areas Engaging with guests to ensure they're happy with food & service.
Posted 3 weeks ago
0.0 - 3.0 years
2 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
Kochi
Work from Office
Edu Meraki International Elementary School Muvattu puzha is looking for Hostess - cum - Tutoring Assistant to join our dynamic team and embark on a rewarding career journey. A hostess is typically responsible for greeting and welcoming guests, showing them to their tables, managing reservations, and ensuring a smooth and enjoyable dining experience. They may also be responsible for answering phone calls. Strong communication, customer service, and organizational skills are typically required for this role.
Posted 3 weeks ago
0.0 - 4.0 years
1 - 2 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Role & responsibilities :- A hostess in a hotel primarily focuses on guest reception, seating, and reservations, ensuring a smooth and welcoming arrival experience . They greet guests, manage seating arrangements, and handle reservations to optimize table turnover and guest flow. Additionally, hostesses often act as a communication hub, relaying information between guests, servers, and management. Here's a more detailed breakdown of the hostess's responsibilities: Guest Reception and Seating: Greeting and welcoming guests: This includes a warm and friendly greeting upon arrival, creating a positive first impression. Managing reservations and waitlists: Hostesses are responsible for taking reservations, managing seating charts, and organizing waiting lists to ensure efficient seating. Escorting guests to their tables: Guiding guests to their designated tables or waiting areas, providing menus, and potentially introducing the server. Providing menus and information: Offering menus, explaining daily specials, and providing information about the hotel or dining establishment. Communication and Coordination: Acting as a communication hub: Relaying guest preferences, special requests, and feedback to the appropriate staff (servers, kitchen, management). Maintaining a clean and organized workspace: Ensuring the hostess station and dining area are tidy, well-stocked, and presentable. Assisting with special requests and events: Helping guests with special needs, coordinating with staff for events, and ensuring seamless service. Addressing guest complaints or issues: Resolving minor complaints and escalating more complex issues to management. Additional Responsibilities: Maintaining cleanliness and organization: Ensuring the dining area is clean, tables are set, and necessary supplies are available. Upselling and promoting: In some establishments, hostesses may also promote hotel services, special offers, or menu items. Assisting other staff as needed: Providing support to servers, bartenders, or other staff members during busy periods. In essence, the hostess acts as the first point of contact for guests, setting the tone for their dining experience and contributing to the overall efficiency and smooth operation of the hotel or restaurant. Urgent Job Opening for a 5 Star Hotel Job Location -Mumbai Position - Hostess Salary -20 K CTC Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Hyderabad, Mumbai (All Areas), Maharashtra
Work from Office
F&B Captain/Steward/Hostess/Customer Service/Hostess -MNC QSR 5 Star Restaurant Chain Company Customer Service Representative Job Title: Customer Service Representative - Food & Beverages Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Food & Beverages industry. The ideal candidate will have a passion for providing excellent customer service, a strong understanding of food and beverage products, and exceptional communication skills. Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide information about food and beverage products, including ingredients, pricing, and availability. Assist customers in placing orders, making recommendations, and resolving any issues or concerns. Order Processing: Accurately process customer orders in a timely manner. Coordinate with internal teams, including the kitchen and delivery personnel, to ensure seamless order fulfillment. Keep customers informed about the status of their orders and any potential delays. Product Knowledge: Stay informed about the menu, including new additions and seasonal offerings. Provide detailed information about ingredients, allergens, and nutritional information to customers. Continuously update product knowledge to better assist customers with their inquiries. Issue Resolution: Address and resolve customer complaints, concerns, and feedback in a professional and positive manner. Collaborate with the quality control team to investigate and resolve product-related issues. Communication: Effectively communicate with cross-functional teams, including kitchen staff, delivery personnel, and management. Keep customers informed about promotions, discounts, and special events. Customer Feedback: Collect and document customer feedback to identify areas for improvement. Share feedback with the management team to enhance overall customer satisfaction. Documentation: Maintain accurate and up-to-date customer records. Generate reports on customer inquiries, orders, and feedback for management review. Qualifications: High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience in customer service, preferably in the food and beverage industry. Excellent communication and interpersonal skills. Knowledge of food and beverage products, including ingredients and preparation methods. Strong problem-solving abilities and the ability to handle challenging customer situations. Familiarity with order processing systems and customer relationship management (CRM) software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as needed. JD for Restaurant Captain Job Title: Restaurant Captain Location: Mumbai Reports To: Restaurant Manager Job Summary: As a Restaurant Captain, you will be responsible for providing a pleasant dining experience by ensuring all guests are treated cordially, seated comfortably, and attended to promptly. You will oversee the service team, coordinate the floor operations, and ensure the staff adheres to the restaurant's service standards and etiquette. Key Responsibilities: Greet guests upon arrival and assist them with seating according to their preferences and reservation status. Supervise the waitstaff, bartenders, and other service staff to ensure optimal performance and adherence to service standards. Manage table settings and seating arrangements to accommodate guests comfortably and maximize space efficiency. Oversee the distribution of menus and inform guests about special items, menu changes, and out-of-stock items. Take lead in resolving customer complaints regarding food quality or service. Train new hires and organize ongoing staff training to maintain high service standards. Coordinate with the kitchen and bar staff to ensure timely preparation and delivery of orders. Ensure cleanliness and hygiene standards are maintained throughout the restaurant. Handle reservation inquiries and maintain an accurate reservation book. Process billing and payments accurately and efficiently. Provide feedback to the management on guest satisfaction and staff performance. Assist in inventory management and ordering supplies as needed. Required Skills and Qualifications: High school diploma or equivalent; degree in hospitality or restaurant management preferred. Proven experience as a Restaurant Captain or in a similar role in the hospitality industry. Excellent interpersonal and communication skills. Strong leadership abilities and team management skills. . Key Responsibilities: 1. Operations Management: Oversee the overall functioning of the food and beverage outlet. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor and maintain the cleanliness and organization of the outlet. 1. Staff Management: Recruit, train, and supervise outlet staff. Schedule shifts and allocate responsibilities to ensure optimal staffing levels. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and collaborative work environment. 1. Customer Service: Ensure that customers receive high-quality service. Address customer complaints and resolve issues promptly. Train staff on excellent customer service practices. Monitor customer feedback and implement improvements as needed. 1. Sales and Revenue: Set and achieve revenue targets for the outlet. Implement strategies to maximize sales and profitability. Analyze sales data and trends to identify opportunities for growth. Introduce promotions or marketing initiatives to drive sales. 1. Quality Control: Maintain high standards of food and beverage quality. Conduct regular inspections to ensure compliance with quality standards. Address any issues related to product quality promptly. 1. Financial Management: Prepare and manage the outlet budget. Monitor expenses and implement cost-control measures. Generate financial reports and provide regular updates to senior management. 1. Communication: Communicate effectively with staff, management, and suppliers. Participate in regular meetings to discuss performance, goals, and improvements. Keep abreast of industry trends and share relevant information with the team. Qualifications and Skills: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Proven experience in a supervisory or managerial role in the food and beverage industry. Strong leadership and interpersonal skills. Excellent communication and organizational abilities. Knowledge of health and safety regulations. Understanding of food and beverage trends and customer preferences. Ability to work in a fast-paced environment and handle pressure. Job Title: Restaurant Steward Introduction: We are looking for a dedicated and efficient Steward to join our team at [Restaurant Name]. This role is crucial for maintaining the cleanliness and organization of our kitchen and dining areas, ensuring a pleasant dining experience for our guests. The ideal candidate will be energetic, hardworking, and committed to upholding our restaurants standards. Key Responsibilities: Maintain cleanliness and organization within the kitchen, dishwashing area, and dining spaces. Wash and sanitize all pans, utensils, and dishes either manually or using dishwashers. Manage garbage disposal and recycling in accordance with restaurant policies. Assist in basic food preparation under the guidance of the chef or kitchen supervisor. Ensure all cleaning equipment and kitchen appliances such as blenders, grinders, and ovens are maintained and cleaned. Re-stock kitchen and dining area items like cutlery, dishes, glasses, and ingredients as needed. Ensure the kitchen, storage, and disposal areas are kept in accordance with health and safety regulations. Assist in inventory control and management. Handle table settings, polishing silverware, and ensuring serveware is presentable. Coordinate with kitchen and dining staff to address any issues with food quality or service. Assist in setting up events, banquets, and other special functions. Provide input on kitchen efficiency and safety improvements. Requirements: Proven experience as a Steward or similar role in the hospitality or restaurant industry. Familiarity with health and safety regulations in the food service industry. Strong organizational and time management skills. Job Title: Hostess Job Summary: We are seeking a friendly, professional, and well-groomed Hostess to join our restaurant team. As the first point of contact for our guests, the Hostess is responsible for creating a welcoming environment, managing reservations, and ensuring efficient seating flow to provide an exceptional dining experience. Key Responsibilities: Greet guests promptly and warmly as they enter the restaurant. Manage waitlists and reservations using the reservation system. Assign tables and coordinate with servers to balance seating flow. Provide accurate wait time estimates and communicate delays clearly. Answer incoming calls and respond to guest inquiries professionally. Maintain the cleanliness and organization of the host/hostess area. Assist with guest needs and accommodate special requests when possible. Collaborate with front-of-house and back-of-house staff to ensure seamless service. Follow opening and closing procedures as directed. Ensure compliance with health, safety, and hygiene standards. Share your updated resume - hrd8.pawf@gmail.com or Whatsapp(8871412511)
Posted 1 month ago
2.0 - 3.0 years
4 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 1 month ago
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