Expert Technical Program Manager- Remote

Overview

The Expert Technical Program Manager will focus primarily on the Veradigm EHR product, responsible for developing program strategy in alignment with the program's long-term vision with little oversight. This role emphasizes ensuring product stability, managing ongoing enhancements, and overseeing critical maintenance activities for our established EHR platform. The Expert Technical Program Manager will collaborate with development teams to maintain existing features, manage product updates, and ensure regulatory requirements are met that drive a great product experience and high value for our clients. The Expert Technical Program Manager owns communication across teams, eliminates risk to execution, and owns the outcome.

Product Goals and Execution –

• Develop critical goals related to user experience, quality, usability, reliability, security, scalability, ease-of-use, installation, and responsiveness that exceeds client and market expectations for the Veradigm EHR product

• Drive product enhancements and coordinate feature updates in an Agile software development environment in collaboration with the leadership team.

• Responsible for TPM engagement on maintenance activities, bug fixes, security patches, and product updates

Cross-Functional Communication –

• Work with Development, Quality, User Research, and Customer Success teams during to shape the product's technical feature set and usability while ensuring the highest quality products are delivered on time, on budget, and with superior performance and support

• Coordinate with Legal, Compliance, and Quality teams to ensure regulatory adherence and product standards

• Develop key product themes as the foundational messaging for marketing and other corporate constituents

• Provides frequent status updates and impact assessments to the members of the leadership team

Product Evangelism –

• Represent their stakeholders and evangelize the Veradigm EHR product, assuring that the market continues adopting the current product by coordinating activities across our field organization and continually being the champion for the product

• Track and analyze product usage metrics and performance indicators to report on progress toward key metrics and goals

• Ensures the ongoing quality, security, design, experience, and value of the Veradigm EHR in the market

• Ability and comfort with acting as a mentor to other Program Managers

• Identifies and communicates potential prioritization of features and manages trade-offs

• Provides key messaging on EHR capabilities and market positioning

Qualifications

• Bachelor's Degree

• MBA (Preferred)

Experience:

• Strong domain expertise in EHR product management or healthcare IT, with preferred experience in Health IT

• A minimum of at least 7+ years of demonstrated success in product management or program management

• Experience in an Agile environment and ability to drive Software Development Lifecycle

• Excellent verbal and written communication skills

• Understanding of EHR market dynamics, healthcare technology requirements, and competitive positioning

• Should have the capability to maintain and enhance products based on changing market and customer requirements

• Should have a flair for understanding healthcare technology platforms that are prevalent in market/competition

• Should have the ability to translate customer problems and regulatory requirements into features and design requirements

• Demonstrates behaviors indicative of Veradigm's values

Travel Requirements:

• National & International may be required (estimated 10 – 20%)

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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