Experience Center Manager – Sales & Client Relations

Experience Center Manager – Sales & Client Relations

Location:

Department:

Reports To:

About Designest

Designest

Role Overview

Experience Center Manager

Key Responsibilities

🌟 Client Engagement & Sales

• Be the

  face of Designest

  for HNI clients, architects, and interior designers.
• Understand client needs and present bespoke furniture solutions.
• Manage

  end-to-end sales, order processing

  from enquiry to handover.
• Coordinate with production, design, and sales teams for order tracking.
• Handle client queries, updates, documentation, and payment follow-ups.

🏛 Experience Center Management

• Lead day-to-day operations of the Experience Center.
• Oversee product displays, client walkthroughs, and presentations.
• Maintain the brand’s high standards of ambiance, service, and hospitality.

👥 Team Leadership

• Manage and mentor the sales & design team at the Experience Center.
• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
• Conduct regular team reviews and ensure adherence to SOPs.

📊 Strategy & Reporting

• Report directly to

  Founders/Management

  on sales, client insights, and performance.
• Share market trends, design preferences, and growth opportunities.
• Maintain MIS reports, sales tracking, and client databases.

💼 Client Coordination

• Support in documentation and coordination for architects, interior designers, and channel partners.
• Coordinate pricing proposals, quotations, and client communications.
• Act as a liaison between sales executives, clients, and production teams.

Required Skills & Qualifications

• Graduate/Postgraduate in Business, Design Management, or related fields.

• 4+ years of experience

  in sales, luxury retail, or client experience roles.
• Strong background working with

  HNI clients, architects, and designers

  .
• Exceptional communication, presentation, and negotiation skills.
• Proven leadership in managing client-facing teams.
• Strong communication, follow-up, and problem-solving skills.
• Prior team management experience is a must.
• Detail-oriented, disciplined, and able to manage multiple priorities.

Key Performance Indicators (KPIs)

• Client satisfaction.
• Sales conversion and revenue growth.
• Experience Center team performance.
• Insights and reporting to founders.
• Internal coordination efficiency.

Why Join Designest?

luxury bespoke living

directly with founders

flagship Experience Center

✨ Grow into senior leadership roles as the brand expands.