Executive

Innoviti Technologies

Hiring for Executive.

Work from office - 6 days

Location - Bangalore

Male candidates preffered

Roles and Responsibilities :

Oversee day to day support operations for team of support engineers of varying experience working across our entire product portfolio and times of day • Be a client advocate! Own the issue and the solution! • Track and review Key Performance Indicators and metrics against Service Level Agreements • Assist new team members with training and OJT • Expert in our company's support processes, workflows, communication standards and process knowledge • Willing to step in and assist customers, partners and other team members • Mentor and grow team of support engineers to develop their technical and soft skills • Ensure support inquiries are following the correct internal channels are addressed in a timely fashion • Collaborate with other support and product leaders to prioritize software bugs for resolution • Participate in status calls with clients and other team members • Contribute to growing knowledge base with internal and client facing content • Document all communication via ticketing systems

Skills and Qualification:

• Graduate degree in Computer Science, Computer Engineering, or related technical discipline from Tier1 Institutes • 1-2 years working in a support or similar client facing role in software • Prior experience managing a support and implementation services team • Interested in process excellence; proven experience optimizing a support (or similar) process workflow • Motivated by developing others • Bachelors degree with focus in computer science, information sciences or Engineering background • Proficient/fluent English-language written and verbal communications skills • Ability to work autonomously and also collaborate effectively • Strong in SQL and EXCEL • Ability to explain technical issues to non-technical staff and clients • Experience using case management systems (Salesforce.com, Jira, Zen Desk) • Banking / Visa / Master experience • Should be ITIL certified • Familiarity with Java/J2EE applications, Unix & Linux • Familiarity with database technologies including Oracle or SQL Server • Experience with reporting/business intelligence solutions a plus

HR- Akhila C B

Mail Me : akhila.cb@innoviti.com