Job
Description
Department: Operations / Project Management Location: Indore Reporting To: Chief Operating Officer (COO) / Head of Operations Key Responsibilities: Project Planning & Order Managemen t Keep the list of upcoming and confirmed projects updated, always planning at least three months ahead. Coordinate with the sales team to confirm new projects and ensure all required information is documented. Ensure that billing is done on time and accurately, in line with the monthly and yearly revenue goals. Prepare and manage monthly and yearly plans for expected billing and income. Collaborate with project managers and team leads to keep the project workflow and progress tracking systems up to date. Resource Planning & Budgeting Assess execution needs to determine manpower and resource requirements based on existing capacity and expected order inflow. Collaborate with HR for recruitment follow-ups in line with execution planning. Conduct weekly/monthly manpower planning vs. actual analysis, identifying deltas and proposing corrective actions. Project Execution & Coordination Lead and facilitate internal execution meetings, ensuring alignment across departments. Collaborate with Project Managers (PMs) to gather project assets, ensure approvals, and support invoicing. Maintain close coordination with leads and creative teams to ensure timely, high-quality delivery. Monitor internal processes, sheet updates, and system adherence across project teams. System & Process Adherence Ensure adherence to Blacksof's ERP and other data management systems. Regularly review analytics to track execution efficiency, invoicing performance, and resource utilization. Drive process optimization initiatives and ensure team-wide adherence to SOPs and best practices. Brand Consulting Awareness Develop and apply an understanding of Blacksof’s Gold Standard in branding (copy, design, strategy, etc.). Enhance branding knowledge and demonstrate the ability to communicate and convince internally. Stay abreast of trends and updates in the branding and design consulting space. Performance & Culture Building Monitor customer satisfaction indices and ensure a customer retention rate above 60%. Ensure all execution aligns with Blacksof’s values. Encourage a culture of trust, collaboration, feedback, emotional intelligence, diversity, and work-life balance. Embrace and drive continuous learning, innovation, and risk consciousness within the execution team. Required Skills & Competencies: Excellent analytical, budgeting, and planning abilities Strong project management and coordination skills Proficient in Google Workspace. Knowledge of Data Analytics is a plus. Effective communication, presentation, and interpersonal skills Ability to lead cross-functional collaboration and meetings High degree of self-control, accountability, and long-term thinking Understanding of branding and consulting mindsets Qualifications: B.Tech in CS, IT, Mechanical Engineering/BSc. MBA in Operations or Marketing Management. Prior experience in project planning, execution, or operations is a plus. Certification in project management tools or methodologies (PMP, Agile, etc.) is a plus
