Job Summary
We are seeking a highly experienced
Enterprise Architect
with deep expertise in
IT Hybrid Cloud platform design and management
to shape and lead the architecture strategy for our organization. The ideal candidate will possess strong knowledge of
Data network technologies
,
Cloud Technologies
,
SIP connectivity
, and
hybrid cloud/on-premises infrastructure
. They will play a pivotal role in aligning
platform architecture
with
security, compliance, and business continuity
requirements, while guiding project teams to deliver robust, scalable, and secure contact center solutions.__________________________________________________________________________________________
Key Responsibilities
Architectural Leadership & Strategy
- Develop and maintain enterprise-level IT Cloud platform and network architecture to support business objectives and scalability.
- Define and document voice contact center infrastructure designs incorporating SIP connectivity, API Integrations, Proxy and Firewall security, Expressroute, VPN SIP strategies and hybrid routing strategies (cloud + on-prem).
- Establish and maintain architecture roadmaps, ensuring alignment with business goals, security, and compliance frameworks.
- Establish and maintain the Storage requirements of our customer, understanding of Azure Storage, retention policy of data
- Establish and maintain the monitoring strategy of cloud platform and Network with tools like Dynatrace
- Establish and maintain the Carrier Connectivity design both Global and Local breakout
- Understanding of Local carrier regulation such as No CLIP Screening, Virtual CLI etc
- Understanding of Agile methodology and Experience on the tools like JIRA, Confluence, Zephyr
- Design & Documentation
- Create and manage high-quality design documentation, architectural diagrams, and reference models using ArchiMate and other EA tools.
- Ensure documentation is maintained, version-controlled, and accessible for cross-functional teams.
- Collaboration & Guidance
- Collaborate closely with solution architects, engineers, and project teams to drive design decisions for voice and network infrastructure.
- Provide technical guidance to ensure optimal SIP routing strategies and network performance across cloud and on-premise components.
- Security, Compliance & Governance
- Integrate security and compliance requirements into all architecture decisions (e.g., data privacy, regulatory compliance, IT risk management).
- Ensure designs align with industry standards and internal governance frameworks.
- Business Continuity & Disaster Recovery
- Design BCP (Business Continuity Plans) and disaster recovery strategies for critical IT platforms and voice contact center solutions.
- Ensure resilience, redundancy, and failover mechanisms are well planned and tested.
- Stakeholder Management
- Partner with senior management, business leaders, and IT teams to translate strategic objectives into actionable architecture solutions.
- Present architecture strategies and recommendations to executives and stakeholders effectively.
__________________________________________________________________________________________
Required Skills & Qualifications
- Education: Bachelor’s or Master’s degree in Computer Science/Computer Application or related field.
- Experience: 12+ years of experience in IT architecture, with significant exposure to Network, Cloud, Voice, and Contact Center technologies.
- Strong expertise in Data Networking (LAN/WAN, routing, switching, security protocols).
- In-depth knowledge of SIP connectivity, API Integrations, routing strategies, and VoIP technologies.
- Proven experience designing and managing hybrid infrastructures (cloud + on-premises).
- Familiarity with compliance and security standards (ISO 27001, GDPR, DORA etc.).
- Experience with ArchiMate or similar enterprise architecture modeling tools.
- Strong skills in BCP/DR planning and implementation.
- Excellent documentation, presentation, and communication skills.
- Ability to mentor, guide, and influence project teams and technical squads.
Preferred Qualifications
- Certifications such as TOGAF, AWS/Azure Architect, or Cisco (CCNP/CCIE).
- Experience with voice contact center platforms (Cisco, Genesys, Storm, or similar).
- Exposure to IT governance frameworks like COBIT or ITIL.
Bottom of FormPrepare monthly reports, schedule required meetings and circulate the minutes.100%
PART 3
Duties And Responsibilities
List in order of importance and state approximate weightage accorded to each.
Primary responsibility to support Contact Center Operation50%Infrastructure Cloud Operations best practices and support25%Infrastructure Network optimization and support25%
PART 4
Qualification, Experience, Technical And Functional Skills
- Graduate BE, BTECH, BSc.
- Experience in tools like JIRA, SNOW
- Understand the SaaS solution
- Experience in comparable role
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Let's care for tomorrow.
