Engineer III Sales & Service - Surat

When you work for John Crane, you join a community driven by pioneering spirit and a legacy of innovation. Our engineered solutions drive reliability, uptime and energy efficiency, empowering the world’s largest energy service providers to achieve sustainability goals that shape the future of our world. If you’re ready to accelerate the new energy transition through technology leadership, innovative solutions and service excellence, you'll fit right in.

Job Summary:

We are seeking a dynamic and motivated Sales and Service Engineer to join our team in the North and South Gujarat territory. The ideal candidate will be responsible for driving sales growth, providing exceptional customer service, and ensuring the successful installation and maintenance of our products.

Key Responsibilities:

• To provide Sales & Service support to customers in Gujarat Region on company’s product range
• To perform installation and commissioning of seals, systems & couplings
• To conduct reconditioning of seal, system & coupling and recommend replacement, repairs or re-used
• To maintain customer plants, record & drawings in proper order
• To conduct seal, system & coupling inspection with customer and provide technical advice.
• To present company products and services to customer base and ability to provide training to customers
• To liaise with CSE on the orders & sales status
• To liaise with operation & engineering dept to provide after sales supports
• To provide quotations on all inquiry under his responsibility
• Reliability concept on root cause analysis, failure mode assessment, recommendations and reporting
• Reliability viewpoint on site tours, preventative activities and recommendations
• Gain understanding of systemic and chronic failures and develop plan accordingly to eliminate
• Understand feasibility needs, quantify benefits and prepare proposals
• Upgrade & review installations make engineering proposals and optimize arrangements.
• Data Management & Reliability data management, trending, analysis and reporting, plant schedules, maintenance history, upgrade plans and proposals. Contract KPIs as required.
• Manage & understand contractual requirements accordingly.
• Stock Management rationalization and cost control.
• Supply Chain & Vendor/3rd party management and coordination.
• Understanding & building relationships and developing intimate knowledge of people, processes, procedures and drivers
• Form integral part of client’s in-house team of reliability engineers, maintenance supervisors and area managers.
• Manage, initiate and coordinate actions. Monthly internal & external reporting

• Degree in Mechanical Engineering with min 8-10 years of experience or Diploma with min 10+ years of experience.
• Rotating equipment experience and FA analysis.
• Hands-On experience of Mechanical Seals would be an added advantage.
• Must have good knowledge of the geographical region and spoken fluency in the local / regional language.
• Should possess good skills and ability to independently handle English communications with customers and internal stakeholders.

Leadership Behaviors:

• Innovates for impact
• Take accountability & ownership
• Delivers results at pace
• Leads inclusivity and empowers
• Develops self and others
• Lives Smiths values
• Sets vision to inspire

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)