At Smiths, we leverage cutting-edge technology to develop, manufacture, and deliver innovative engineering solutions for critical applications worldwide. As a global FTSE100 company with a presence in 50 countries and a workforce of approximately 15,000 colleagues, our products and services play a vital role in various industries, healthcare, security, connectivity, and infrastructure development. We are dedicated to making a positive impact by fostering innovation and excellence, and we are looking for individuals who are passionate about contributing to our legacy of nearly 170 years. As the HR Coordinator reporting to the Talent Acquisition Operations Lead, you will be responsible for providing timely assistance and guidance to candidates and employees across all levels within a shared service model. Your role involves addressing a wide range of HR-related queries, ensuring adherence to HR policies and procedures, and offering administrative support to enhance both individual and organizational well-being. In this role, you will serve as an HR ambassador, requiring a proactive and enthusiastic approach with excellent organizational skills. Your ability to engage with stakeholders at all levels, including employees and candidates, is crucial for success in this position. Key Responsibilities: - Oversee daily HR operations and provide end-to-end HR support, including Offer & Contract Management, Onboarding Administration, Medical checks, Background Verification Checks, Data Administration, and other Employee Life Cycle Activities. - Act as the first point of contact for employees regarding HR-related queries and liaise with various stakeholders such as TA, Hiring Managers, HR colleagues, Candidates, and external agencies while upholding privacy and confidentiality standards. - Support the background verification process for multiple countries, ensuring timely follow-ups, data accuracy, and effective reporting. - Coordinate new joiners and provide onboarding support, including managing queries through the Ticket management tool. - Maintain employee records in HR information systems and trackers to ensure data accuracy and security. - Meet performance metrics and Service Level Agreements (SLAs) while supporting continuous improvement initiatives within the shared service area. - Prepare reports and statistical summaries related to HR metrics and support ad-hoc projects that require collaboration with different HR teams. Qualifications: - Minimum of 1-2.5 years of HR experience or related operations functions with a focus on simplifying processes and enhancing candidate, employee, and manager experiences. - Proficiency in HR databases, Applicant Tracking Systems (ATSs), and Candidate Management Systems. - Strong knowledge of HR systems such as BMC Service Management Tool, SmartRecruiters, SAP, etc. - Excellent problem-solving skills and ability to communicate effectively with various stakeholders. - Experience in a shared services organization supporting multiple countries is advantageous. - Ability to maintain confidentiality, adhere to data protection regulations, and make sound decisions in sensitive situations. - Proficiency in Microsoft Suite and strong customer service orientation with attention to detail. - Excellent interpersonal skills, stakeholder management, and a proactive attitude toward learning and collaboration. - Bachelor's Degree or equivalent qualification/certification in Human Resources or Management. - Fluency in English is required. Join us at Smiths and be part of a diverse and inclusive workplace where excellence is recognized and celebrated through various employee resource groups and annual awards. We offer competitive compensation and benefits, along with opportunities for personal and professional growth.,
As an HR Coordinator at Smiths, you will report to the Talent Acquisition Operations Lead and play a crucial role in providing prompt assistance and guidance to candidates and employees at all levels within the organization. Your responsibilities will involve ensuring that HR policies, procedures, and administrative services are effectively delivered to support individuals from both personal and organizational perspectives. To excel in this role, you must embody a can-do attitude, enthusiasm, strong organizational skills, and the ability to multitask. Interacting with various stakeholders, employees, and candidates is a key aspect of this position, underscoring the importance of effective communication at all levels. Your day-to-day tasks will include overseeing HR operations, providing end-to-end HR support, managing onboarding processes, handling employee queries, coordinating background verification checks, maintaining employee records, and contributing to continuous improvement initiatives within the shared service area. The ideal candidate for this role should possess 2-4 years of experience in HR or related operational functions, a strong desire to simplify processes, proficiency in HR databases and systems, problem-solving skills, and the ability to maintain confidentiality in handling sensitive information. Experience in a shared services organization supporting multiple countries is advantageous. Furthermore, you should be adept at meeting project deadlines, adhering to Service Level Agreements (SLAs), preparing reports on HR metrics, and engaging in stakeholder management. Proficiency in Microsoft Suite, a customer service orientation, detail-oriented mindset, and excellent interpersonal skills are also essential for success in this position. A Bachelor's degree and certification in Human Resources or Management, fluency in English, and a passion for working in a collaborative HR environment are mandatory qualifications. Additionally, a proactive attitude, willingness to learn, and alignment with the organizational culture emphasizing flexibility, collaboration, and positivity are key attributes desired in potential candidates. At Smiths, we value diversity and inclusivity, fostering employee resource groups to promote connection and support among colleagues. Recognizing excellence through initiatives like the Smiths Excellence Awards and celebrating achievements on Smiths Day, we offer a rewarding career opportunity with competitive compensation and benefits. In this role, your decision-making impacts the organization's major goals positively, and you will interact with employees, line managers, Talent Acquisition, and HR teams globally. Your ability to build strong internal and external relationships across Smiths divisions and functions will be instrumental in driving success within the organization.,
Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description The IT Services Analyst is responsible for all handling all Tier 1/ 2 / 3 tickets and deployment / support activities relating to all personal computing devices and associated software under the direction of service delivery manager. The function is responsible for ensuring the defined customer care philosophy is adhered to and driving efficiency, effectiveness and customer satisfaction to all BIS customers. To work alongside colleagues to ensure support incidents are resolved within standard BIS SLA’s. Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT’s. Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths. Collaborate and work with colleagues around the globe from different functions, vendors and service providers as required. Qualifications Responsibilities: Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support Manage tickets and service requests to BIS standards and ensure BIS SLT targets are met . Provide tier 1/2/3 technical / remote support to all Smiths employees. Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements Provide support to Manufacturing environment for hand scanners, label printers and other manufacturing devices connected via network Assist the GSD / Client Services Supervisor and support other GSD / Client Services Analyst in the implementation and maintenance of policies, procedures and associated training plans Provide necessary support to ad-hoc projects for BIS Enable provisioning of desktop devices when required Provide knowledge transfer and training to colleagues as required Prepare and deliver devices to final customers Monitor and ensure responses to incidents are within standard SLA’s Support VIP and senior management Regularly monitor & manage the local ISP’s to address any issues / downtime and bandwidth are operating effectively at all sites. Regular review of IT assets by working closely with CS team in terms of stock and to support any break fix and new hire support. Availability to travel to support other Smiths locations / sites as and when required. Technical skills: Experience in a customer service oriented, customer support environment and IT service desk environment desire. Experience in hardware, software, operating systems, networking, remote connectivity knowledge and Workstation management support Experience with Windows10/11, Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, OneDrive, Outlook). Workstation management and desk side support Strong communication and collaboration skills Ability to organize and manage multiple tasks and priorities. Knowledge of ITIL Service Delivery processes Experience of working in a Customer Support environment Experience in VIP support. Maintain confidentiality of information; communicate effectively with the more difficult customers Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
At Smiths, we utilize cutting-edge technology to develop, produce, and deliver innovative engineering solutions for critical applications, addressing some of the most challenging issues worldwide for our clients, communities, and the planet. As a global FTSE100 company with approximately 15,000 employees spanning 50 countries, our impact is felt across the globe, from empowering industries to enhancing healthcare, bolstering security, advancing connectivity, and contributing to housing development. Our products and services play a vital role in our clients" operations, while our advanced technology and superior service standards help them gain a competitive edge. We seek individuals with a curious mindset, a willingness to take on responsibility, a passion for challenges, and an interest in being part of a business with a rich history of innovation spanning nearly 170 years and encompassing four specialized global divisions. In this role, you will collaborate closely with the architecture team to devise solutions that align with requirements, engaging with technology stakeholders to ensure the delivery of high-quality results. You will evaluate new vendors and proposed solutions to prevent technical debt and unsuitable adoptions. Additionally, you will analyze, map, and maintain IT solution landscapes and architecture catalogs throughout the organization. Your responsibilities will include assisting in the creation and documentation of architectures, capturing designs across Business, Data, Application, Technical, and Security domains. You will also participate in the evaluation of new solutions and vendors by utilizing Architecture Assessment Questionnaires during initial interactions. Your tasks will involve creating and managing landscape drawings of IT solutions, encompassing both high-level overviews and detailed diagrams. Furthermore, you will maintain technical drawings for Network, Storage, Compute, and Security Systems and preserve architecture catalogs detailing all solutions deployed across the enterprise. You will support the development of strategy materials and other artifacts related to solution architecture, as well as conduct general market research to compare high-level offerings of solutions and vendors. The ideal candidate will possess proficiency in both written and verbal communication, along with adeptness in the Microsoft Office Suite, including PowerPoint, Excel, Word, and Visio. A minimum of 3 years of experience in IT/technology, coupled with a degree in a technology-related field, is required. Extensive technical expertise spanning Technology or Business Systems, showcasing both broad and deep knowledge, is essential. Strong analytical thinking skills, paired with effective communication abilities, are crucial for success in this role. A proven track record of achieving project execution and delivery objectives is highly valued. Familiarity with key technologies such as Azure, Networking, Security, ERP, and Enterprise Business Systems is advantageous. Joining Smiths means being part of something significant as we expand our presence in the APAC and MEA regions, where you will have a pivotal role in shaping the teams that will define our future. You will have ample growth opportunities, enabling you to shape your career and enhance your leadership skills in a dynamic global environment. Our collaborative culture encourages diversity and fresh ideas, fostering innovation within the team. Enjoy a supportive work environment with flexible working arrangements that promote a healthy work-life balance.,
As an integral part of Smiths, you will be responsible for leading Demand Solutioning in the PMO. Your role involves collaborating with Group and Divisional stakeholders to gain insights into their goals and objectives related to process automation, transformation, and continuous improvement. By maintaining oversight of Divisional strategic objectives and aligning them with technology estate and process transformation efforts, you will play a crucial role in driving organizational success. Actively participating in Demand and Process Governance Boards, you will utilize user research insights and metrics to redefine the business analysis approach and communicate your business decisions effectively. Your expertise will be instrumental in identifying enterprise-level business process improvements to drive product/service enhancements, thereby contributing to delivery plans and ensuring clear benefits. Working closely with designers, you will lead the creation and iteration of prototypes to address user challenges effectively. Collaboration with the Product Owner and/or Delivery Manager will enable you to prioritize and maintain a backlog of deliverables. Developing and presenting Value-Chain demand solutions roadmap and defining performance/impact measures will be key aspects of your role. In partnership with Enterprise Architecture and Data Management teams, you will align working practices to deliver comprehensive solutions to business challenges. Additionally, you will facilitate business requirements sessions, articulate solution rationale and success measures, and ensure the alignment of the BA Team with your deliverables to produce high-quality artifacts. Your qualifications for this role include a Bachelor's degree or equivalent work experience, along with Business Analysis qualifications. With over 10 years of experience in a corporate Principal or Senior BA role, you should have expertise in ERP footprint changes, manufacturing execution systems, SAP supply chain modules, and business processes. Possessing comprehensive knowledge of Operational Excellence & SCM Transformation in a manufacturing/engineering industry is essential. Excellent communication and leadership skills, along with the ability to work under pressure on multiple projects, are required. Your passion for creating solutions, advanced analytical skills, and proficiency in information technology will be highly valued. Experience in managing Business Process Re-engineering projects, Change Management practices, and applications testing lifecycle is advantageous. Joining Smiths offers you the opportunity to be part of a global business that is shaping the future. With growth opportunities, a collaborative culture that values innovation, and a supportive work environment promoting work-life balance, you will play a significant role in defining the company's success.,