Engagement Manager

Job Description

About the Job: Why you’ll be excited to work at Techjays At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enterprises. Be part of a company that’s pushing the boundaries of digital transformation. At Techjays, you’ll work on exciting projects that redefine industries, innovate with the latest technologies, and contribute to solutions that make a real-world impact. Join us on our journey to shape the future with AI. Experience - 8 to 10 Years Work Location - Coimbatore Key Responsibilities: Client Management: Own strategic relationships with key clients; act as a trusted advisor and escalation point. Identify business opportunities and align internal resources to meet client goals. Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions. Drive continuous improvement in client satisfaction, retention, and growth metrics. Analyze account performance data to provide insights and actionable recommendations. Collaborate with sales/account managers to identify upsell and cross-sell opportunities. Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution. People Management: Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists. Set performance objectives, conduct reviews, and support career development planning. Foster a high-performance, collaborative, and inclusive team culture. Oversee staffing, succession planning, and skills development across client-facing and delivery teams. Partner with HR and leadership on engagement, retention, and organizational health initiatives. Key Performance Indicators (KPIs) Client Satisfaction (CSAT) & Net Promoter Score (NPS) Account retention & renewal rates Revenue growth from existing clients (upsells/cross-sells) Team performance metrics (goal attainment, quality scores) Employee engagement and retention Escalation response time and resolution effectiveness What We Offer: Best-in-class packages. Paid holidays and flexible time-off policies. Casual dress code and a flexible working environment. Opportunities for professional development in an engaging, fast-paced environment. Medical insurance covering self and family up to 4 lakhs per person. Diverse and multicultural work environment. Be part of an innovation-driven culture with ample support and resources to succeed.