Engagement Manager

Job Title: Senior Business Analyst / Lead Business Analyst (Insurance Analytics)

Experience: 7–12 Years

Location: Bangalore / Hybrid, or Remote

About the Role:

We are seeking a highly experienced and innovative Business Analyst with a strong background in insurance analytics. This role focuses on leveraging data and AI to enhance customer experience, optimize agent performance, and refine distribution models. You will act as a subject matter expert, translating complex business challenges into analytical frameworks and partnering with data science and AI teams to deploy cutting-edge solutions. This position requires a blend of deep analytical skills, strong communication, and the ability to drive innovation within the insurance sector.

Key Responsibilities:

• Serve as Subject Matter Expert (SME) in insurance analytics, with a focus on customer experience, agent performance, and distribution models.
• Translate complex business challenges into analytical frameworks using statistics, forecasting, and advanced analytics.
• Partner with data scientists and AI teams to design and deploy AI-powered solutions in pricing, underwriting, distribution, and customer engagement.
• Conduct customer behavior analysis to recommend strategies for growth and retention.
• Develop actionable insights, predictive models, and incentive frameworks to optimize distribution performance.
• Drive innovation initiatives, identifying opportunities to apply AI and emerging technologies in insurance.
• Present insights through clear storytelling and executive-ready communication to influence decisions.

Must-Have Skills

• 7–12 years of experience in business analysis, analytics, or strategy roles within the insurance industry.
• Proven expertise in customer persistency, agent/distribution analytics, digital sales, and agent productivity measurement.
• Strong foundation in mathematics, statistics, probability, and modeling.
• Proficiency in SQL, Excel, and Python/R.
• Exposure to AI/ML concepts (predictive modeling, NLP, recommendation systems) or a strong interest in AI-driven innovation.
• Excellent stakeholder management and the ability to bridge business and technical teams effectively.
• Strong communication and storytelling skills to translate complex analytics into clear business impact.

Nice-to-Have Skills:

• Experience working with insurance policyholder data, claims, and persistency models.
• Experience in ideating solutions and working out proof-of-concept / pilot projects.
• Familiarity with regulatory requirements and compliance considerations in insurance.
• Ability to thrive in a fast-paced, innovation-driven environment.