Email Marketing Associate (Client Service)

About Optimite

Optimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. We fully manage email strategy, copy, design, development, QA, and reporting - so our clients can step out of the inbox and scale faster. Trusted by over 500 teams globally, we deliver fast, conversion-focused email systems built on Figma and executed in 48 hours or less

Team

With a mission to become the World’s No. 1 Email Marketing Agency, we’re scaling at hyper-growth. Our founders, Nishant and Sushant Yadav, launched Optimite in 2019 and have since partnered with the largest Shopify brands and digital agencies across the US and Europe

About the role

As an Email Marketing Associate (Client Service), you’ll be the glue between clients and execution teams — ensuring emails go out on time, performance is monitored, and communication stays crisp. You’ll manage timelines, relay updates, troubleshoot client requests, and keep our inbox engine running smoothly.

In addition to project coordination, you’ll manage each client’s Email Service Provider (ESP), help set up campaigns and flows, and ensure performance is being tracked and optimized.

This role is ideal for someone who thrives in fast-paced environments, communicates like a pro, and loves the rhythm of marketing cycles. You’ll grow into the role of an Email Account Manager or Email Strategist as you deepen your expertise.

What will you do?

You’ll focus on Client Communication (35%), Task Management & Coordination (25%), ESP Ownership & Campaign Execution (25%), and Performance Monitoring & Feedback (15%).

Client Communication (35%)

• Act as the primary point of contact for 5–10 eCommerce clients.
• Coordinate briefs, relay updates, and manage expectations.
• Handle change requests, approvals, and feedback loops.

Metrics you’ll own:

• Client Satisfaction Score (CSAT)
• Response Time SLA Adherence
• Email Approval Turnaround Time

Task Management & Coordination (25%)

• Create and manage tasks for copywriters, designers, and developers in ClickUp.
• Ensure campaigns and flows are delivered on time.
• Troubleshoot blockers and escalate issues when needed.

Metrics you’ll own:

• On-Time Email Delivery Rate
• Task Completion Accuracy
• Number of Revisions per Email

ESP Ownership & Campaign Execution (25%)

• Manage client accounts on Klaviyo (or other ESPs) — from campaign scheduling to flow configuration.
• Set up, test, and launch email campaigns and automation flows.
• Monitor deliverability, segmentation, and list hygiene inside the ESP.

Metrics you’ll own:

• Campaign/Flow Accuracy Score
• ESP Setup Timeliness
• Email Automation Health (flow status, trigger accuracy, etc.)

Performance Monitoring & Feedback (15%)

• Review email performance (open rate, CTR, revenue) on Klaviyo dashboards.
• Collaborate with strategists to recommend improvements.
• Capture and communicate insights back to the client.

Metrics you’ll own:

• Email Performance Reporting Timeliness
• Campaign Iteration Rate
• Strategic Suggestions Implemented

Must Have

• 1–2 years of experience in marketing coordination, account management, or client servicing.
• Strong verbal and written English communication.
• Familiarity with email marketing tools like Klaviyo, Mailchimp, HubSpot, etc.
• Comfortable using ClickUp/Asana, Google Docs, and Slack.
• Obsessed with timelines, ownership, and details.

Good to Have

• Prior experience at a digital agency or in eCommerce.
• Understanding of how email marketing fits into customer lifecycle.
• Experience managing and launching campaigns/flows in ESPs like Klaviyo.
• Familiarity with Figma and basic understanding of email design and QA.

What would success look like for you?

• Your clients trust you to keep things running and respond proactively.
• You reduce back-and-forth by staying two steps ahead in communication.
• You manage ESPs with confidence and precision, ensuring flawless execution.
• You evolve into a client-facing strategist as you learn what drives results.

Culture Fitment

• You’re solution-first — complaints annoy you unless followed by a fix.
• You enjoy working across creative, tech, and marketing teams.
• You bring calm in chaos and clarity in fast-moving environments.
• You believe execution > excuses and always close the loop.