Email Marketing Associate (Client Service)

Role Overview: As an Email Marketing Associate (Client Service) at Optimite, you will play a crucial role in managing client communication, task coordination, ESP ownership, campaign execution, and performance monitoring. Your responsibilities will include acting as the primary point of contact for eCommerce clients, managing timelines, setting up email campaigns, monitoring performance metrics, and providing strategic recommendations for improvement. The role is ideal for someone who excels in fast-paced environments, communication, and marketing cycles. Key Responsibilities: - Client Communication (35%) - Act as the primary point of contact for 5-10 eCommerce clients. - Coordinate briefs, relay updates, and manage expectations. - Handle change requests, approvals, and feedback loops. Metrics You'll Own: - Client Satisfaction Score (CSAT) - Response Time SLA Adherence - Email Approval Turnaround Time - Task Management & Coordination (25%) - Create and manage tasks for copywriters, designers, and developers in ClickUp. - Ensure campaigns and flows are delivered on time. - Troubleshoot blockers and escalate issues when needed. Metrics You'll Own: - On-Time Email Delivery Rate - Task Completion Accuracy - Number of Revisions per Email - ESP Ownership & Campaign Execution (25%) - Manage client accounts on Klaviyo (or other ESPs) from campaign scheduling to flow configuration. - Set up, test, and launch email campaigns and automation flows. - Monitor deliverability, segmentation, and list hygiene inside the ESP. Metrics You'll Own: - Campaign/Flow Accuracy Score - ESP Setup Timeliness - Email Automation Health (flow status, trigger accuracy, etc.) - Performance Monitoring & Feedback (15%) - Review email performance (open rate, CTR, revenue) on Klaviyo dashboards. - Collaborate with strategists to recommend improvements. - Capture and communicate insights back to the client. Metrics You'll Own: - Email Performance Reporting Timeliness - Campaign Iteration Rate - Strategic Suggestions Implemented Qualifications Required: - 1-2 years of experience in marketing coordination, account management, or client servicing. - Strong verbal and written English communication skills. - Familiarity with email marketing tools like Klaviyo, Mailchimp, HubSpot, etc. - Comfortable using ClickUp/Asana, Google Docs, and Slack. - Obsessed with timelines, ownership, and details. Additional Details: Optimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. They fully manage email strategy, copy, design, development, QA, and reporting, allowing clients to scale faster. With a mission to become the World's No.1 Email Marketing Agency, the founders launched Optimite in 2019 and have partnered with the largest Shopify brands and digital agencies across the US and Europe. The company values a solution-first approach, teamwork across creative, tech, and marketing teams, maintaining calm in chaos, and prioritizing execution over excuses.,