Ecommerce Specialist

Responsibilities

• Executing business and brand-level eCommerce roll out and optimization for all environments including staging and production
• Optimizing product presence (e.g., new item setup, item maintenance, rich content development input, content health assessment), merchandising, pricing, promotions and sales analysis.
• Works cross-functionally with Sales, Marketing, Finance, and Operations teams to support the online sales channel, facilitate catalogue activation, account growth, and maintain alignment across teams.
• Proactively look for opportunities to improve the customer’s shopping journey with the objective of continuously improving site conversion rates and repeat visits.
• Executes flawless site content updates across homepage, category pages, etc. that are timely and relevant to the customer and in support of sales goals.
• Produces weekly/monthly/quarterly KPI reports for key product and sales performance with actionable insights
• Conducting workshops to educate stakeholders on platform features and functionality.
• Coordinating with various stakeholders for the successful launch of new webstores.
• Implementing continuous maintenance and troubleshooting measures for webstores to optimize overall store performance and sales efficiency. This will include ticket submission, testing and regression testing across environments.
  

Qualifications

• Possess a bachelor's degree or higher from an accredited institution
• +3 years of e-commerce, digital marketing, and/or merchandising experience. Manufacturing industry is preferred.
• Experience with SAP Commerce Cloud & Big Commerce platforms is a strong plus.
• Must have strong Excel proficiency and ability to manage large amounts of product data.
• Experience in e-commerce analytics, able to analyse, and apply data to make decisions.
• Able to track, manage, and enhance online customer experience
• In depth knowledge of GA4 and SEO
• Must possess strong verbal and written communication skills, as well as project management skills.
• High attention to detail and strong sense of urgency to drive results.
• Flexible time zone to support across geographies.
• Possess problem solving skills.