Ecommerce Operations Manager

Job Title:

Location:

Experience:

Job Summary:

Ecommerce Operations Manager

Key Responsibilities:

1. Order Fulfillment & Logistics:

• Ensure timely and accurate order processing, dispatch, and delivery.
• Coordinate with 3PL providers, couriers, and internal teams to meet SLAs.
• Monitor return and refund processes, minimizing costs and improving customer satisfaction.

2. Inventory Management:

• Manage stock levels across warehouses and ecommerce platforms.
• Prevent stockouts and overstock situations through forecasting and planning.
• Collaborate with procurement and warehouse teams to maintain optimal inventory.

3. Platform Operations:

• Oversee backend operations of marketplaces (Amazon, Flipkart, Myntra, etc.) and own website.
• Monitor catalog accuracy, pricing, and promotions.
• Ensure listings are optimized for performance and customer experience.

4. Process Improvement & Analytics:

• Analyze operational KPIs (delivery time, order accuracy, RTO, etc.) and identify areas for improvement.
• Drive process automation and efficiency in daily operations.
• Develop and implement SOPs across ecommerce functions.

5. Stakeholder & Team Management:

• Liaise with cross-functional teams including marketing, technology, finance, and customer service.
• Lead and mentor operations staff, fostering a culture of accountability and continuous improvement.

Requirements:

• Bachelor's degree in business, Supply Chain, or related field (MBA preferred).
• 5–10 years of experience in ecommerce operations or supply chain management.
• Strong understanding of ecommerce platforms, logistics, and inventory systems.
• Analytical mindset with proficiency in Excel, ERP systems, and order management tools.
• Excellent leadership, communication, and problem-solving skills.

Preferred Skills:

• Experience working with marketplaces like Amazon, Flipkart, etc.
• Knowledge of WMS, OMS, and ecommerce platforms like Shopify, Magento, or WooCommerce.
• Familiarity with customer service and returns management.