Ecommerce Operations Executive

About the Role We are looking for a detail-oriented and proactive E-commerce Operations Executive to manage day-to-day online operations, streamline backend processes, and ensure smooth functioning across marketplaces and D2C platforms. The ideal candidate should have strong analytical skills, hands-on experience with inventory/ order management tools, and excellent Excel knowledge. Key Responsibilities Operations & Coordination Handle B2C logistics coordination, including order processing, courier allocation, tracking, and issue resolution. Coordinate with logistics partners to ensure timely pickups, deliveries, and returns (RTO/RTD). Monitor delays, escalate issues, and ensure seamless customer order flow. Inventory & Software Management Manage inventory on inventory management software/tools. Update stock, track inward/outward movement, and maintain 100% inventory accuracy. Analyse inventory ageing, shortages, damages, and discrepancies. Marketplace & Website Management Oversee order flow and daily operations across Shopify and major marketplaces (Amazon, Flipkart, Meesho, etc.). Generate and analyse sales reports from Shopify & marketplaces. Assist in listing checks, pricing, promotions, and catalogue accuracy. Data & Finance Reconciliation Perform payment, settlement & fee reconciliation for Shopify and all marketplaces. Identify mismatches in payouts, returns, and commissions. Maintain clean records for finance and audit support. Reporting & Analysis Prepare daily/weekly/monthly MIS reports. Track KPIs such as sales, order trends, dispatch performance, and courier TAT. Provide actionable insights to improve operational efficiency. Required Skills & Qualifications 1–5 years of experience in e-commerce operations (marketplaces + D2C preferred). Strong knowledge of Excel (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas). Familiarity with inventory/OMS software (Unicommerce, EasyEcom, Zoho, or similar). Good understanding of e-commerce processes—order lifecycle, returns, logistics, and reconciliations. Detail-oriented, analytical, and strong at coordination. Ability to work in a fast-paced environment. Good to Have Experience in operations for FMCG, retail, lifestyle or D2C brands. Basic knowledge of Shopify admin panel. Strong communication & problem-solving skills.